Services Status

Everything is under the watchful eye of our experts

Live Updates
from our
Network Operations Centre

  • BT Broadband Complete
    by Adam Howard on 23/11/2020 at 15:47

    Good Afternoon,  The permanent restorations of these connection took place between 12:44-15:29 any customers still without service please ask them to reboot their router and then follow standard troubleshooting process for the type of fault that is being ...

  • BT Broadband Complete Outage
    by Adam Howard on 23/11/2020 at 14:04

    Please see the latest update to the Broadband Outage affecting our BT Broadband Service 23 Nov 2020 at 13:59:00A temporary fix has been implemented to restore service while BT continue to investigate the cause of the outage.

  • Broadband outage
    by Karl Machen on 23/11/2020 at 12:42

    Hello, We are aware there is a nation wide fault impacting primarily BT broadband circuits. This is currently being investigated by engineering to identify a cause and resolve. An update will be provided at 1:45 on the status of this fault. Kind regards...

  • Disaster recovery testing on our cloud infrastructure
    on 22/11/2020 at 07:00

    Nov 22, 07:00 GMTCompleted - The scheduled maintenance has been completed.Nov 22, 05:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 18, 12:20 GMTScheduled - Between 5am & 7am on 22/11/20, SBT engineers will be performing disaster recovery testing on our cloud infrastructure.This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.Which services will be affected? All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance. Do I need to do anything to get ready for this? No action is required. Please accept our apologies for any inconvenience this essential testing may cause.

  • DSL connections and Ethernet services Outage
    on 04/11/2020 at 14:01

    Nov 4, 14:01 GMTResolved - We can confirm this incident has now been resolved. The NOC engineers have seen affected services restore and are monitoring further to ensure all errors have now cleared. Please accept our apologies for the inconvenience caused.Nov 4, 13:48 GMTInvestigating - Please be aware that we have received notification from our upstream supplier of a drop in service for some DSL and Ethernet services which terminate into their Equinix MA3 Data Centre. Some customers may be experiencing a total loss of service on DSL connections and Ethernet services This is currently under investigation as a P1 issue at the highest priority. An update will be provided at 14:30

  • Possible Inbound Issue - Simplified Hosted
    by Adam Howard on 22/10/2020 at 13:30

    Good Afternoon,  We have a possible inbound issue on the simplified hosted platform. Three customers have been reported to us so far and we would like to ask that if you have any customers affected you please make a test call to the number that appears to...

  • Slow Speeds - BT Broadband Complete - Resolved
    by Adam Howard on 21/10/2020 at 09:45

    Good Morning, Our connectivity partner have confirmed they believe this issue to be resolved as of 09:31 today. If customers have been experiencing speed issues this should now been resolved if they are still having issues please complete to recommended t...

  • Slow Speeds - BT Broadband Complete - Update
    by Adam Howard on 20/10/2020 at 12:35

    Good Afternoon,  This issue is still under investigation with our connectivity partner and this does not affect all customers.  For the moment all first line troubleshooting needs to be completed and a fault reported as normal for speed issues.  If all ot...

  • Slow Speeds - BT Broadband Complete
    by Adam Howard on 20/10/2020 at 08:47

    Good Morning,  Our partner notified us of this issue this morning and we will continue to provide updates as frequently as possible. Slow Speeds - We have identified that customers are still experiencing intermittent slow speeds. Our engineers are on a te...

  • SHPBX IVRs not working *Resolved*
    by Karl Machen on 14/10/2020 at 15:41

    Hello, The IVR issue has been resolved. We are awaiting an update on the cause of the issue. Kind regards, Karl

  • SHPBX IVRs not working
    by Karl Machen on 14/10/2020 at 15:26

    Hello, We are aware there is an issue with IVRs one system. We are working with our hosted partner to resolve this. We will update you with progress as soon as we have discovered the cause and have an estimated resolution time or at  at 17:30pm depending...

  • Zen Core Network Issue
    by Ben Hutchinson on 12/10/2020 at 11:09

    Good afternoon, Zen have re-routed traffic to a resilient route, this has resolved the issue. Thanks

  • Zen Core Network Issue
    by Ben Hutchinson on 12/10/2020 at 10:11

    Good Morning, We have recieved the following update from Zen: We are currently investigating issues being seen by our Ethernet and DSL customers. The main symptom for customers is a loss of web browsing. We have identified that TCP appears not to be wor...

  • Zen Core Network Issue
    by Ben Hutchinson on 12/10/2020 at 09:17

    Good Morning, We have been notified of issues affecting several Broadband and Leased Line customers as of 09:15 BST today. Our Engineers are investigating the cause of the issue and are working to restore the service back to normal. Services should be co...

  • Connectivity issues in the South West region
    on 05/10/2020 at 14:14

    Oct 5, 15:14 BSTResolved - Our upstream suppliers confirm a reboot of a core router has resolved the issues.SBT apologise for any inconvenience this issue may have caused our customers.Oct 5, 12:14 BSTInvestigating - As of 08:11 on 05/10/2020 our upstream suppliers have notified us of an issue affecting some connectivity products in the South West region - A small number of customers will be seeing a total loss of service.Our suppliers are working to resolve this issue and we will provide further updates by 13:30 today.

  • Network Maintenance Advisory
    on 02/10/2020 at 03:00

    Oct 2, 04:00 BSTCompleted - The scheduled maintenance has been completed.Oct 1, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 29, 11:48 BSTUpdate - We will be undergoing scheduled maintenance during this time.Sep 29, 11:47 BSTScheduled - Hi,“During the night of 01/10/2020 one of our suppliers will be undergoing work to improve their network resilience. All Voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:Start date & time: 01/10/2020 @ 22:00 BSTEnd date & time: 02/10/2020 @ 04:00 BSTWe apologise for any inconvenience caused by this essential maintenance.”

  • Network Maintenance Advisory
    on 01/10/2020 at 23:00

    Oct 2, 00:00 BSTCompleted - The scheduled maintenance has been completed.Oct 1, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 24, 09:08 BSTScheduled - Hi,“During the night of 01/10/2020 one of our suppliers will be undergoing work to improve their network resilience. Connectivity services, such as ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 01/10/2020 @ 22:00 GMTEnd date & time: 02/10/2020 @ 00:00 GMTThere is an estimate of 10 minutes down time during this period. We apologise for any inconvenience caused by this essential maintenance.”

  • Simplified Hosted - Advanced Analytics - Restored
    by Adam Howard on 30/09/2020 at 07:02

    Good Morning, Upon checking analytics this morning it's now accessible again. We are contacting the platform partner for a further update on the issue and confirmation it's completely resolved. We will share this information as soon as possible. Kind Rega...

  • Simplified Hosted - Advanced Analytics down
    by Ben Hutchinson on 29/09/2020 at 15:28

    Good Afternoon, We have been made aware of an issue affecting Advanced Analytics. Analytics is still not responding when trying to be access. Our supplier is working on this and aim to update us soon. Thanks

  • Emergency Maintenance Works
    on 18/09/2020 at 05:00

    Sep 18, 06:00 BSTCompleted - The scheduled maintenance has been completed.Sep 17, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 17, 12:41 BSTScheduled - Hi,“During the night of 17/09/2020 one of our suppliers will be undergoing emergency maintenance works to improve their network resilience. All connectivity services should be considered at risk for the duration of the maintenance window:Start date & time: 17/09/2020 @ 23:00 BSTEnd date & time: 18/09/2020 @ 06:00 BSTThere is an expected downtime of approx 30 minutes during this maintenance window.We apologise for any inconvenience caused by this essential maintenance.”

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