Services Status

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  • Beyond Unavailable between 12:30-13:30
    by Adam Howard on 16/10/2019 at 11:02

    We are holding a team meeting for all of the Beyond team  - Sales and Service – from 12.20 and 1.30pm today.  We will be back at 1.30pm and will prioritise any urgent requests in the portal on our return and will still honour our 2 hour response SLA to an...

  • Inbound Issue Hosted - Resolved
    by Adam Howard on 14/10/2019 at 15:16

    Good Afternoon, We are sorry to announce their has been a brief disruption to calls on the inbound platform Web Enabled Routing used to host numbers with our partner GCI for both GS-hosted and Simplified Hosted PBX customers.  These times are approximate ...

  • Device Registration Failures on Hosted VoIP
    on 09/10/2019 at 14:44

    Oct 9, 15:44 BSTResolved - Following a period of monitoring we are confident that this incident is fully resolved.We apologise for the inconvenience this may have caused.Oct 9, 12:30 BSTMonitoring - Our engineers have now implemented a fix for the cause of this issue, and we are now seeing registrations complete successfully.If you are experiencing issues with your service please contact our support team by email to voip.support@scotbbtel.co.uk.This status will be left in a monitoring state while we continue to monitor the situation.Please accept our apologies for any inconvenience caused.Oct 9, 11:39 BSTInvestigating - We are currently investigating reports of extensions using SBT hosted VoIP products being unable to register. Customers may see '407 Proxy Authentication Required' errors when attempting to connect.This issue is not affecting extensions already registered to the SBT platform, but may prevent new devices from connecting.We apologise for the inconveneince this may cause. An update will be provided by 12:30.

  • Telehouse Platform Service Interuption
    on 03/10/2019 at 05:54

    Oct 3, 06:54 BSTResolved - This incident has been resolved. Thank you for your patience.Oct 3, 00:11 BSTUpdate - All services are now fully restored and running from the primary Telehouse data centre. We will continue to monitor overnight, and will close this issue tomorrow morning once service continues to be stable.Oct 2, 23:42 BSTMonitoring - We have resolved the networking issue, and our primary Telehouse datacentre is now back online. We will work to ensure services are restored before we revert our Disaster Recovery plan.Oct 2, 23:33 BSTUpdate - We are continuing to work on resolving this network incident. We believe we have found the cause of the problem (route cause?) and are working to restore the Telehouse datacentre over the next few hours.Oct 2, 21:51 BSTUpdate - We have now enabled inbound IAX calls via our AWS platform, so customers using inbound IAX trunking should see calls connect. Please note they will come from different IP address ranges. Please see: https://support.scotbbtel.co.uk/hc/en-gb/articles/215553563-What-IP-addresses-may-SBT-send-VoIP-traffic-from-Oct 2, 21:37 BSTUpdate - Service for Single/Multi User VoIP is being maintained via AWS, as well as inbound and outbound SIP trunks. However, our initial attempts at service restoration in telehouse have not worked, so that work is ongoing.Oct 2, 20:49 BSTIdentified - We have identified that this is a problem with the Telehouse networking, and not power, and we are continuing to work on resolving the problem promptly. In the mean time, service is being restored via our AWS platform.Oct 2, 20:28 BSTUpdate - Whilst we are identifying the problem, we have triggered our fail over plan, to route traffic into our AWS platform, so customers will see partial service delivery.Oct 2, 20:18 BSTInvestigating - We have confirmed a problem in our Telehouse datacentre, in that all Telehouse based VoIP services are currently offline. It looks to be a power related, issue, but we are currently investigating.

  • Support / Sales Planned Unavailability
    on 17/09/2019 at 15:00

    Sep 17, 16:00 BSTCompleted - The scheduled maintenance has been completed.Sep 17, 15:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 5, 08:56 BSTScheduled - We would like to give you advance notice of our Support / Sales Teams being unavailable due to a Company Briefing.This is scheduled for Tuesday 17th September @ 3pm for 1 hour, where our phone lines will not be manned. If you do require our assistance within this time please email us at voip.support@scotbbtel.co.uk which will be monitored throughout the briefing by one of our Management team. We apologise for any inconvenience this may cause. Kind RegardsSBT Communications Ltd

  • Caching Issue with Password Reset
    by Adam Howard on 12/09/2019 at 08:35

    Apologies there has been an issue with cache on the server after the password reset. If you can please ask your customers to execute the below again this should bring their phones back up Password Reset - Took place at 8am Posted

  • Password Reset - Took place at 8am
    by Adam Howard on 12/09/2019 at 07:31

    If your customers have had their password reset this morning by our script the instructions for Yealink desk phones are as follows. Please ensure this is attempted before logging a ticket 1. Deskphone Reset: Hold down the OK button a few seconds, and th...

  • BT Broadband Complete
    by Adam Howard on 29/08/2019 at 14:11

    Please see the latest update Service Name Status Next Update   Broadband Service Slow 29/08/2019 17:00:00

  • Broadband service issues
    by James Hibbert on 29/08/2019 at 11:51

    29/08/2019 09:30:00 Slow Speeds & Packet loss - We are aware some customers are currently experiencing slow speeds or packet loss on their service. Engineers are currently investigating the cause and an update will be provided within the hour. We apol...

  • BT Broadbadn Complete Issue - Update
    by Adam Howard on 29/08/2019 at 09:55

    Please see the latest updated on this issue  Service Name Status Next Update   Broadband Service Slow 29/08/2019 12:00:00

  • BT Broadband Complete Issues
    by Adam Howard on 29/08/2019 at 08:57

    Please see an update from our connectivity partner on the broadband which the majority of our re sellers use from BT Broadband complete Please note this may impact VoIP services running over the platform you can divert calls to mobiles/alternative numbers...

  • Inbound and Outbound calling failures
    on 16/08/2019 at 17:51

    Aug 16, 18:51 BSTResolved - The monitoring period has now completed and we can confirm all effected services are now up and running. Again, we apologise for any inconveniences caused.Aug 16, 18:42 BSTMonitoring - We have identified a corruption in our call routing database, which affected outbound calls and some inbound calls. We were alerted to this occuring at 1800 and put in place a fix at 1825, although at this problem is DNS related it might take a few minutes for the changes to propogate and all calls to start working.Aug 16, 18:38 BSTInvestigating - Our systems operators are currently investigating some inbound and outbound call errors which is effecting a subset of customers. We apologise for any inconveniences caused and will ensure updates are provided shortly.

  • IMPORTANT - Action required - Reprovision of Simplified Hosted Service
    by Adam Howard on 15/08/2019 at 08:36

    Dear Partner,   In light of the ever continuing threat from Cyber security scammers / hackers etc.  we are going to strengthen the security of our platform and further automate the provisioning experience for customers and resellers.  As a result we are c...

  • Planned Works – Simplified Hosted PBX - 15/08/2019 - 05:00-07:00
    by Adam Howard on 14/08/2019 at 15:12

    Planned Works – Simplified Hosted PBX - 15/08/2019 - 05:00-07:00 Scope of works: New updates will be applied to our portal accessed from the URL portal.simplifiedhostedpbx.co.uk Updates include:• Security Enhancements• New Features• Bug FixesFull details ...

  • Resolved - SHPBX Outbound Issues
    by Adam Howard on 14/08/2019 at 14:35

    Good Afternoon, Please see the most recent update on the issues with calls we have seen over the course of this morning.  As per our last update the platform partner moved traffic from their primary carrier to a secondary one. We then found there were som...

  • Resolved - Please retest - SHPBX Outbound Issues
    by Adam Howard on 14/08/2019 at 09:56

    We have been informed of the below by our platform partner, can you please retest? One of our interconnect partners is suffering issues in terminating calls. We have moved our traffic away from that partner which should address the issue. We will update w...

  • SHPBX Outbound Issues
    by Adam Howard on 14/08/2019 at 09:19

    Good Morning,  We are sorry to inform you that we believe there is currently an issue with outbound calls on the Simplified Hosted PBX Platform.  We are working with our platform partner to report the issue but in order to assist us further we require cal...

  • Partner Portal Maintenance
    on 08/08/2019 at 22:00

    Aug 8, 23:00 BSTCompleted - The scheduled maintenance has been completed.Aug 8, 21:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 7, 17:22 BSTScheduled - We will be performing upgrades to the control panels used by our partners between 21:00 and 23:00 on 08/08/2019.This maintenance is to the servers underpinning the portals. This will cause the partner management portal and partner customers portal to be unavailable for up to half an hour. Both the partner management portal and the customer portal should be considered at risk for the duration of the maintenance. This maintenance will not effect SBT VoIP or connectivity services, only access to the portals. If you have any questions about this maintenance please contact the partner support team by email to partnersuport@scotbbtel.co.uk.We apologise for any inconvenience this essential maintenance may cause.

  • Inbound Issue - SHPBX - 06/08/19
    by Adam Howard on 06/08/2019 at 08:29

    Hello, The below issue has been resolved Posted by Adam Howard on 06/08/19 - 09:29 Good Morning,  We have identified an issue with numbers that are pointed from the GCI inbound to the SHPBX platform.  We are in the early stages of making test calls and ...

  • Platform Maintenance
    on 04/08/2019 at 05:00

    Aug 4, 06:00 BSTCompleted - The scheduled maintenance has been completed.Aug 4, 04:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 31, 12:24 BSTScheduled - Between 0400 and 0600 on Sunday the 4th of August we will be performing essential maintenance to our platform.This maintenance is not expected to impact services, however all control panels and VoIP services should be considered at risk for the duration of the maintenance.We apologise for any inconvenience this essential maintenance may cause.

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