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  • GS Hosted platform will close on January 26th 2020 at 11.59pm
    by Adam Howard on 17/01/2020 at 09:15

    Dear Partner,   I would like to remind you that our GS Hosted platform will close on January 26th 2020 at 11.59pm and unfortunately we will not be able to offer any further extensions on this service.   As I have previously communicated to you, this is as...

  • 3CX Server Upgrade
    on 16/01/2020 at 20:00

    Jan 16, 20:00 GMTCompleted - The scheduled maintenance has been completed.Jan 13, 20:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 8, 10:50 GMTScheduled - We will be undertaking upgrade maintenance to around 80+ servers hosting customer 3CX between the hours of 20:00 and 01:00 on the 13th / 14th /15th January 2020Impact: Each 3CX server will be intermittent for about 10-15 minutes, this will cause re-registration of handsets etc and any calls that are in progress to drop. We apologise for any inconvenience this essential maintenance may cause.

  • Support Unavailable to Call
    on 14/01/2020 at 10:33

    Jan 14, 10:33 GMTResolved - The Support Teams are now able to handle calls.Please accept our apologies for any inconvenience caused.Jan 14, 08:10 GMTInvestigating - We are aware of an issue with the phones lines when contacting our Support Teams, resulting in the team not being able to pick up any calls.This is being investigated as a matter of urgency and we will update you as soon as possible.In the meantime please email the teams partnervoip.support@scotbbtel.co.uk / customervoip.support@scotbbtel.co.uk, where a member of the team will be able to assist you with your inquiry.We apologise for any inconvenience this causes

  • Contacting Sales and Support Teams
    on 10/01/2020 at 16:16

    Jan 10, 16:16 GMTResolved - After monitoring our services closely, we are confident that this is now fully resolved.A postmortem will be available on this status in due courseThanks again for your patienceJan 10, 14:39 GMTMonitoring - Our engineers have identified the issue and fixed the problem.We will continue to monitorWe appreciate your patience in this matterJan 10, 13:53 GMTInvestigating - We are aware of an issue trying to contact our Sales and Support Teams, we are also aware that this is affecting some customers receiving inbound calls.This is currently being investigated and we will update as soon as possible.Please raise a case if you require assistance and a member of the team will assist you.We apologies for any inconvenience this causes

  • Authentication failures on ADSL/FTTC Circuits
    on 31/12/2019 at 09:03

    Dec 31, 09:03 GMTResolved - Our supplier has confirmed the issue to be fully resolved.Any customers still experiencing issues, please contact our support team on 01225800888.We apologise for any inconvenience caused.Dec 30, 17:02 GMTUpdate - Circuits appear to be slowly re-establishing a connection. We will leave the status in a monitoring state until 31/12 AMDec 30, 16:07 GMTMonitoring - Our upstream supplier has advised they have performed a restart of a server.Following the restart customers who were affected are slowly coming back online.We advise customers to re-test their connection and contact our support team if you require any further assistance.We will monitor the issue & provide a further update at 17:00.Dec 30, 14:59 GMTUpdate - The issue is still being investigated by our upstream suppliers. a further update will be made available by 16:00.We apologise for the inconvenience causedDec 30, 14:24 GMTInvestigating - ADSL/FTTC customers may be experiencing a total loss of service due to an ongoing issue with user authentication. Users who have an active session remain unaffected, however any services which drop authentication will be unable to re-authenticate. Investigations are still ongoing by our upstream supplier, we will have an update at 15:00.

  • Planned Support Team Unavailability
    on 23/12/2019 at 17:00

    Dec 23, 17:00 GMTCompleted - The scheduled maintenance has been completed.Dec 23, 15:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 20, 07:41 GMTScheduled - Our Support Team (VoiP) will be closing at 15:00 instead of 17:00 on the 23rd December.Connectivity is not affected and will be covered 24/7 as normal.Please accept our apologies for any inconvenience this may cause.Kind RegardsSBT

  • RESOLVED - Issue with calls on SHPBX - Credit Limit
    by Adam Howard on 19/12/2019 at 09:55

    The below issue has been resolved the limits were increased at approximately 2019-12-19 09:43:59 Good Morning,  As a security precaution your customers are limited to a £2 spend overnight to prevent fraudulent calls. This is usually then uplifted to £100...

  • Issue with calls on SHPBX - Credit Limit
    by Adam Howard on 19/12/2019 at 09:51

    Good Morning,  As a security precaution your customers are limited to a £2 spend overnight to prevent fraudulent calls. This is usually then uplifted to £100 during normal business hours. These changes are executed by a script for some reason this morning...

  • Support Planned Unavailability
    on 18/12/2019 at 16:00

    Dec 18, 16:00 GMTCompleted - The scheduled maintenance has been completed.Dec 18, 15:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 11, 07:59 GMTScheduled - The Support Team will be attending a briefing, so will not be available between these hours.Our cases will be monitored for anything urgentPlease accept our apologies for any inconvenience this may cause.Kind RegardsSBT

  • Network Maintenance Advisory
    on 18/12/2019 at 01:00

    Dec 18, 01:00 GMTCompleted - The scheduled maintenance has been completed.Dec 17, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 12, 13:18 GMTScheduled - “During the night of 17th of December our supplier will be undergoing work to improve their network resilience.All connectivity services, including broadband, FTTC, ethernet, and fibreline, should be considered at risk for the duration of the maintenance window.We apologise for any inconvenience caused by this essential maintenance.”

  • Inbound Issue - TalkTalk SIP
    by Adam Howard on 04/12/2019 at 16:09

    Good Afternoon,  We are sorry to inform you it appears we have have an issue with inbound calls affecting some customers on Talk Talk Business SIP services. Early reports indicate this is just affecting those using the Milton Keynes Server which uses the ...

  • Support / Sales Planned Unavailability
    on 19/11/2019 at 16:01

    Nov 19, 16:01 GMTCompleted - The scheduled maintenance has been completed.Nov 19, 15:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 11, 09:03 GMTUpdate - We will be undergoing scheduled maintenance during this time.Nov 11, 08:59 GMTScheduled - We would like to give you advance notice of our Support / Sales Teams being unavailable due to a Company Briefing.This is scheduled for Tuesday 19th November @ 3pm for 1 hour, where our phone lines will not be manned.If you do require our assistance within this time please email us at voip.support@scotbbtel.co.uk which will be monitored throughout the briefing by one of our Management team.We apologise for any inconvenience this may cause.Kind RegardsSBT Communications Ltd

  • Inbound & Outbound call failures
    on 14/11/2019 at 18:44

    Nov 14, 18:44 GMTResolved - This incident has been resolved.Nov 14, 12:58 GMTMonitoring - BT have established the problem and service is recovering across the country.We will monitor this over the next few hours.Thanks for you patienceSBTNov 14, 12:21 GMTUpdate - We have identified that the Calls In and Out problems are linked to an issue identified by BT.This is currently being investigated and we will update you when we receive more information.Apologies for any inconvenience this is causingSBTNov 14, 12:21 GMTIdentified - We have identified customers who are using BT as their internet service provider will be affected by this issue. BT have an internet outage on their side which will be causing problems with your VoIP services. We will provide a further update at 12:51Nov 14, 12:06 GMTInvestigating - We are currently investigating issues with inbound & outbound call failures.An update will be provided at 12:30pm. We apologies for the inconvenience caused.

  • Vaioni Network Service Incident Report for Core Network
    by Adam Howard on 14/11/2019 at 13:24

    Good Afternoon,  Please see an update on an incident today which affected connections which we provide in partnership with Vioni At 11:17 our monitoring platform confirmed that we had lost connection to one of our core switches. This outage resulted in a ...

  • Maintenance - Analytics Update - Today
    by Adam Howard on 14/11/2019 at 11:36

    Good Morning, We have been informed by our platform partner this morning that some updates will be populating to the Analytics Platform. Duration -From: approx. 11:00-12:30 To: approx. 18:00

  • BT Broadband Complete - Service Outage - Latest Update
    by Adam Howard on 13/11/2019 at 09:43

    Good Morning,  Our connectivity partner has identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with c...

  • Broadband connectivity issues.
    by James Hibbert on 13/11/2019 at 09:10

    Good Morning  The latest update for the MSO from our connectivity partner states: 13/11/2019 09:03:00 Planned maintenance within global switch has caused a loss of broadband services Engineers have identified the issue, and services are now being restored...

  • BT Broadband Complete - Service Outage
    by Adam Howard on 13/11/2019 at 08:56

    Good Morning,  Our connectivity partner have identified an issue with broadband services this morning impacting several customers on the service. For the moment we would advise that you monitor updates and once we confirm the issue is resolved check with ...

  • Outbound call failures 0800 Numbers
    on 11/11/2019 at 12:50

    Nov 11, 12:50 GMTResolved - This incident is now resolved.We apologise for the inconvenience this issue may have caused and ask any customers still experiencing issues to contact our support teams on voip.support@scotbbtel.co.ukNov 11, 09:54 GMTMonitoring - A fix has been implemented and we are monitoring outbound traffic to 0800 closely.We would ask that any customers who are still not able to make outbound calls to 0800 please contact our support team on voip.support@scotbbtel.co.uk.We apologise for the inconvenience this issue may have caused.Nov 11, 09:52 GMTIdentified - We have identified the cause of the outage and our engineers have restored service.Nov 11, 09:45 GMTInvestigating - We are currently investigating an issue with making outbound calls to 0800 numbers via the SBT platform.Our engineers are currently investigating the issue, an update will be made available at 10:15.

  • Outbound call failures
    on 09/11/2019 at 08:14

    Nov 9, 08:14 GMTResolved - This incident is now resolved.We apologise for the inconvenience this issue may have caused and ask any customers still experiencing issues to contact our support teams to discuss.Nov 8, 23:35 GMTMonitoring - A fix has been implemented and we are monitoring outbound traffic closely. We would ask that any customers who are still not able to make outbound calls reboot their hardware and retry.We anticipate no further outages so a further update will be made available by 09:00 on 09/11/19Nov 8, 22:05 GMTIdentified - We have identified the cause of the outage and our engineers have restored service.We still have additional works to undertake and a further update will be made available by 23:30Nov 8, 20:55 GMTInvestigating - We are currently investigating an issue with making outbound calls via the SBT platform.Our engineers are working to resolve the issue, a further update will be made available by 22:00

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