Services Status

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Live Updates
from our
Network Operations Centre

  • Emergency Line for Out Of Hours
    by Adam Howard on 27/03/2020 at 17:01

    Given the current situation we wanted to remind you of the below Escalation line for outside office hours: 0161 297 0953 We provide this line for our resellers to escalate service affecting issues, in order to use this service the team require a ticket re...

  • High Call Volumes
    on 25/03/2020 at 15:54

    Mar 17, 16:18 GMTUpdate - We are continuing to monitor for any further issues.Mar 17, 16:17 GMTMonitoring - Due to the ongoing COVID-19 pandemic, we are currently receiving high volumes of calls from customers needing guidance to help them with remote working. If you need help getting SBT products set up effectively for home or remote working, the following guides may help:How to configure your VoIP extension: https://my.scotbbtel.co.uk/s/article/creating-and-configuring-a-voip-extensionHow to setup Zoiper:https://my.scotbbtel.co.uk/s/article/How-to-set-up-Zoiper-for-desktophttps://my.scotbbtel.co.uk/s/article/How-to-Set-up-Zoiper-on-Androidhttps://my.scotbbtel.co.uk/s/article/How-to-Set-up-Zoiper-on-iOSFor more helpful articles please visit our main support website: https://support.scotbbtel.co.ukIf you need to talk to us, our support team are doing their best to answer every query, but please note that this may take significantly longer than normal. If your request is not urgent, please email us at voip.support@scotbbtel.co.uk and we'll aim to get back to you as soon as we can.

  • SBT update regarding the Coronavirus
    on 25/03/2020 at 15:50

    Mar 25, 15:46 GMTInvestigating - As your provider we want to keep you up to date with any disruption, not just to our core network, but our suppliers too. As well as this status page for our own network, we've created a separate page featuring all our key supplier information as soon as we get it. We'll be updating this several times each day:https://www.scotbbtel.co.uk/coronavirus/Our teams are able to operate at full capacity remotely and are constantly helping our customers get the most out of our products and services.We appreciate your understanding during this unprecedented time.

  • Engineer Visit - Openreach planning for the Coronavirus outbreak
    by Adam Howard on 13/03/2020 at 13:43

    I would just like to add in addition to the below in some cases some of our resellers have a tendency to include their own details for a site contact. We would always strongly advise you put the end customer at site as the primary site contact and if you ...

  • Simplified Hosted - Maintenance: 20:00-21:00 on 05/03/2020
    by Adam Howard on 05/03/2020 at 16:48

    Good Afternoon, I want to make you aware that our platform partner is making some adjustments to the API (Application Programming Interface) this evening. The API translates changes which are made in the web interface into commands which are sent to the s...

  • Planned Emergency Maintenance
    on 03/03/2020 at 07:00

    Mar 3, 07:00 GMTCompleted - The scheduled maintenance has been completed.Mar 2, 21:30 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 18:19 GMTScheduled - Our suppliers will be undertaking emergency works to one of our transit links on the evening of Monday 2nd March.In anticipation of this work we will be routing traffic via alternate transit links for the duration of the maintenance window.We anticipate an interruption to calls in progress across all services as well as re-authentication of some xDSL lines at the start of the maintenance (21:30) and again at the end of the maintenance (07:00). This is required to reroute traffic and ensure the minimum of disruption throughout the maintenance.We apologise for any disruption caused by this maintenance and appreciate your patience during these network upgrades.

  • Important: Upcoming Throttle Upgrade for the technical helpdesk - 11am and 12pm Sunday 1st March
    by Adam Howard on 28/02/2020 at 11:45

    Greetings,  I am writing to inform you that there will be an upgrade will take place on our helpdesk portal. The update will take place between 11am and 12pm Sunday 1st March.  The release notes were not clear about the benefits so the most detail I can p...

  • Emergency Planned Engineering Works
    on 27/02/2020 at 21:00

    Feb 27, 21:00 GMTCompleted - The scheduled maintenance has been completed.Feb 27, 20:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 10:34 GMTUpdate - We will be undergoing scheduled maintenance during this time.Feb 27, 10:34 GMTScheduled - We are performing essential maintenance on our infrastructure on Thursday 27th February 2020During the maintenance window the following services are considered at risk:Voicemail – Retrieving, recording & greeting services.Hold music – Playback, upload & assignment.Prompts – Application and playback of greetings on IVRs, voicemail, queues etcThe maintenance window is:Start date & time: 27/02/2020 @ 20:00 GMTEnd date & time: 27/02/2020 @ 21:00 GMTWe apologise for any inconvenience caused by this emergency maintenance.

  • Network Maintenance Advisory
    on 27/02/2020 at 03:00

    Feb 27, 03:00 GMTCompleted - The scheduled maintenance has been completed.Feb 26, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 11, 14:54 GMTUpdate - We will be undergoing scheduled maintenance during this time.Feb 11, 12:01 GMTScheduled - Hi,“During the night of Wednesday 26th February 2020 one of our suppliers will be undergoing work to improve their network resilience. Connectivity (Fibre line, EFM, ADSL Broadband, FTTC, Phone lines) and Voice & Calls Services (Multi User VoIP, Outbound SIP Trunking, Outbound IAX Trunking, Inbound SIP trunking, Inbound IAX Trunking, Email2Fax, Fax2Email, SBT Mobile, Single User VoIP, DNS Services, Hosted 3CX Server) should be considered at risk for the duration of the maintenance window:Start date & time: 26/02/2020 @ 23:00 GMTEnd date & time: 27/02/2020 @ 03:00 GMT We apologise for any inconvenience caused by this essential maintenance.”

  • Important - TalkTalk SIP audio issues
    by Ben Hutchinson on 26/02/2020 at 17:50

    We are currently aware of issue with Talktalk SIP trunks, this can range from call audio issues to calls dropping. Talktalk are looking into this issue as a matter of urgency. If any of your customers report issues with this service, please raise a tick...

  • Simplified Hosted - Important Maintenance - Tomorrow Morning
    by Adam Howard on 26/02/2020 at 14:03

    Important Maintenance - Tomorrow Morning We wanted to make you aware the platform is undergoing maintenance to strengthen security tomorrow. Only the web interface will be affected by the brief outage calls and registration will not be impacted.      Main...

  • Essential Infrastructure maintenance
    on 25/02/2020 at 21:00

    Feb 25, 21:00 GMTCompleted - The scheduled maintenance has been completed.Feb 25, 20:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 20, 13:56 GMTScheduled - We are performing essential maintenance on our infrastructure on Tuesday 25th February 2020During the maintenance window the following services are considered at risk:Voicemail – Retrieving, recording & greeting services.Hold music – Playback, upload & assignment.Prompts – Application and playback of greetings on IVRs, voicemail, queues etc The maintenance window is: Start date & time: 25/02/2020 @ 20:00 GMTEnd date & time: 25/02/2020 @ 21:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Update on BT MBORC
    by Ben Hutchinson on 19/02/2020 at 17:02

    Update on our service position                                   19 February 2020   As a follow up to my notes from last week, I wanted to update you on our service position in the wake of the recent storms.   After Storm Ciara, which was reckoned to be t...

  • Network Maintenance Advisory
    on 19/02/2020 at 04:00

    Feb 19, 04:00 GMTCompleted - The scheduled maintenance has been completed.Feb 18, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 11, 15:07 GMTScheduled - Hi,“During the night of Tuesday 18th February 2020 one of our suppliers will be undergoing work to improve their network resilience. All SBT supplied services should be considered at risk for the duration of the maintenance window:Start date & time: 18/02/2020 @ 22:00 GMTEnd date & time: 19/02/2020 @ 04:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

  • Openreach MBORC declaration for repair activities
    by Adam Howard on 17/02/2020 at 16:08

    Please see a statement issued by Openreach today MBORC declaration for repair activities This MBORC declaration notification is issued as a special message to all Openreach customers following the recent severe weather experienced in the UK The UK was hit...

  • Network Maintenance Advisory
    on 11/02/2020 at 11:59

    Feb 11, 11:59 GMTResolved - Raised in error - scheduled maintenanceFeb 11, 11:57 GMTInvestigating - Hi,“During the night of Wednesday 26th February one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 26/02/2020 @ 23:00 GMTEnd date & time: 27/02/2020 @ 03:00 GMT We apologise for any inconvenience caused by this essential maintenance.”

  • Issues with Phones and LAN at Beyond Head Office
    by Adam Howard on 11/02/2020 at 09:26

    There are issues with the network at our head office meaning  our email services are currently unavailable. We have built a temporary phone system on our hosted platform and calls are diverted from the number 0161 925 1530 and the team will still be able ...

  • Upgrades to the Simplified Hosted System 10/02/2020 - 19:00-20:00 and 11/02/2020 - 07:00-08:00
    by Adam Howard on 10/02/2020 at 14:45

    There will be an upgrade to the system; the reason for this is enhancements and bug fixes, in particular improvements to the extension summary widget. This will result in two instances of downtime 30 minutes this evening 10/02/20 during the window 19:00-2...

  • SBT Sales & Support teams unavailable
    on 10/02/2020 at 11:02

    Feb 10, 11:02 GMTResolved - Ours teams are once again available and we thank you for your patience in this matter.Feb 10, 09:55 GMTInvestigating - Hi,We apologise for the short notice, our sales & support teams will be unavailable due to a company update meeting between 10:30 & 11:00 on 10/02/2020.Please email the team for anything urgent on:voip.support@scotbbtel.co.ukpartnervoip.support@scotbbtel.co.uksales@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Broadband Authentication Issues
    on 30/01/2020 at 16:46

    Jan 30, 16:46 GMTResolved - This incident has been resolved.Jan 30, 14:09 GMTMonitoring - We have had confirmation from our upstream supplier that all services have been restored. If you are still experiencing issues with your broadband service, please contact our support team on 01738 211211.We sincerely apologise for the inconvenience & impact this has caused you.An RFO will be posted in due course.Jan 30, 13:19 GMTIdentified - Our upstream supplier has confirmed broadband customers affected by the major incident connecting into one of their Manchester Data Centres are slowly recovering. We expect full restoration to all services affected at 14:00. We sincerely apologise for the inconvenience caused.A further update will at 14:30.Jan 30, 11:46 GMTUpdate - Investigations are still ongoing between our suppliers NOC engineers. Their Major Incident team are continuing to work hard to resolve the issue which is service to Broadband customers connecting into oneof the Manchester Data Centres.A further update will be provided at 13:30 pm.We sincerely apologise for the inconvenience caused.Jan 30, 11:16 GMTInvestigating - We have received reports from customers who are experiencing issues with their broadband services.We are currently investigating the issue and a further update will be provided at 11:45.We apologise for the inconvenience caused.

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