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Live Updates
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  • Resolved - TalkTalk - Outbound/CPS Issues - Multiple Area's
    by Adam Howard on 18/04/2019 at 12:39

    Good Afternoon, I am pleased to confirm this issue is now resolved please see further details as follows.  Incident Duration : 0 day(s) 1 hour(s) 36 minute(s). Next Update Time: Incident Closed Outage Description Reports have been received fro...

  • Update: 11:03 - TalkTalk - Outbound/CPS Issues - Multiple Area's
    by Adam Howard on 18/04/2019 at 10:05

    Although the problem is being acknowledged in the Midlands by TalkTalk we are finding resellers reporting this in other areas so we are still sending through any examples as well  Incident Duration : 0 day(s) 0 hour(s) 5 minute(s). Outage Des...

  • TalkTalk - Outbound/CPS Issues - Multiple Area's
    by Adam Howard on 18/04/2019 at 09:08

    Sincerest apologies but it appear there is an issue with outbound calls which are provided through TalkTalk for WLR and LLU lines. We have had reports from multiple resellers that they have several customers being affected by an outbound issue where they ...

  • SHPBX momentary downtime at approx 4pm
    by Adam Howard on 05/04/2019 at 14:55

    Good afternoon,Simplified Hosted PBX will be offline for UP TO 15 minutes between 15:53 pm and 16:30pm this afternoon for application of a patch to resolve some of the issues you have been facing.Kind regards,

  • SHPBX momentary downtime
    by Karl Machen on 05/04/2019 at 11:30

    Good afternoon,Simplified Hosted PBX will be offline for UP TO 10 minutes between 12:30pm and 1:00pm this afternoon for application of a patch to resolve some of the issues you have been facing.I will update you when this is complete and service has resum...

  • SHPBX - Issues Following Upgrade - Update - 04/04/2019 - 12:18
    by Adam Howard on 04/04/2019 at 11:17

    Your access to portal.simplifiedhostedpbx.co.uk may be intermittent for the next hour whilst some changes are made by our platform partner. InboundWe currently have extra debugging activated for your environment to capture any further occurrences of this ...

  • SHPBX - Issues Following Upgrade - Update - 03/04/2019 - 16:25
    by Adam Howard on 03/04/2019 at 15:33

    Good Afternoon, Ordering IssuesThe front end has been pointed to a newly built server by the Nimans IT team on request from Network Services. Our platform partner will be making configuration changes overnight that will address many of the issues with the...

  • SHPBX - Inbound Calls To Voicemail - Update - 03/04/2019 - 09:45
    by Adam Howard on 03/04/2019 at 08:50

    Good Morning, To confirm this issue is specifically where when the inbound caller should be getting to voicemail and hearing the greeting but they are not. The voicemail to email issue is still being investigated. To resolve this issue the end user needs ...

  • SHPBX - Inbound Issue - Update - 03/04/2019 - 08:18
    by Adam Howard on 03/04/2019 at 08:22

    Please note this is in relation to the inbound calls issue only performing a reboot of the handset should now allow inbound calls to be received. If this does not resolve the issue our platform partner advises updating the phones to the latest firmware fr...

  • SHPBX Upgrade Issue - Update - 03/04/2019 - 08:18
    by Adam Howard on 03/04/2019 at 07:18

    Good Morning We are completing testing this morning and have chased our platform partner for an update on their progressFirstly sincerest apologies once again for these issues which persist and your patience is much appreciated during this time. We have r...

  • SHPBX Upgrade Issue - Update - 02/04/2019 - 14:48
    by Adam Howard on 02/04/2019 at 13:48

    Good Afternoon,  Firstly sincerest apologies once again for these issues which persist and your patience is much appreciated during this time. We have requested that the platform partner provides another formal update to us by the afternoon.InboundWe are ...

  • SHPBX Upgrade Issue - Update - 02/04/2019 - 10:23
    by Adam Howard on 02/04/2019 at 09:23

    Good Afternoon,  Firstly sincerest apologies once again for these issues which persist and your patience is much appreciated during this time. We have requested that the platform partner provides another formal update to us by the afternoon. InboundWe w...

  • SHPBX Upgrade Issue - Update - 01/04/2019 - 14:42
    by Adam Howard on 01/04/2019 at 13:52

    Good Afternoon, InboundOur platform partner has informed us this issue is now resolved. We have made some test calls on one number and found it to now be working We are struggling to find more numbers we can test as many resellers have initiated temporary...

  • GS-Hosted Outage - RESOLVED
    by Karl Machen on 31/03/2019 at 12:36

    Good afternoon,The outage experienced by GS Hosted users has now been resolved and service has resumed.Any users still experiencing issues are advised to restart their handsets to allow them to re-register with on the system.The issue was caused by failed...

  • GS Hosted Outage
    by Karl Machen on 31/03/2019 at 10:01

    Good morning,We are currently experiencing a system wide outage on GS Hosted. This is impacting the ability to place calls and access the web interface.We are working with our platform partner to find the cause of this issue and rectify it as soon as poss...

  • SHPBX Upgrade Issue - Update - 29/03/2019 - 15:10
    by Adam Howard on 29/03/2019 at 15:10

    Good Afternoon, Firstly sincerest apologies for the continued issues below Nimans are doing all we can to support you through responding to your tickets and pressuring our platform partner to deliver frequent updates and a resolution to all issues as quic...

  • SHPBX Upgrade Issue - Update - 29/03/2019 - 09:10
    by Adam Howard on 29/03/2019 at 09:10

    Hello, Please accept our sincerest apologies for the issues you and your customers are experiencing as a result of the upgrade. A lot of critical issues are still outstanding but some have been resolved we are pushing for any updates from our platform par...

  • Support Team Unavailable
    on 28/03/2019 at 16:00

    Mar 28, 16:00 GMTCompleted - The scheduled maintenance has been completed.Mar 28, 15:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 20, 13:24 GMTScheduled - We would like to give you advance notice of our Support Teams being unavailable due to a Company Briefing.This is scheduled for Thursday 28th March @ 3pm for 1 hour, where our phone lines will not be manned.If you do require our assistance within this time please email us at voip.support@scotbbtel.co.uk which will be monitored throughout the briefing by one of our Management team.We apologise for any inconvenience this may cause.Kind Regards SBT Communications Ltd

  • SHPBX Upgrade Issue - Update - 28/03/2019 - 10:00
    by Adam Howard on 28/03/2019 at 10:03

    Hello, Please accept our sincerest apologies for the issues you and your customers are experiencing as a result of the upgrade. A lot of critical issues are still outstanding but some have been resolved we are pushing for any updates from our platform par...

  • SHPBX Upgrade Issue - Update - 27/03/2019 - 16:00
    by Adam Howard on 27/03/2019 at 16:03

    Hello, Please accept our sincerest apologies for the issues you and your customers are experiencing as a result of the upgrade. Please see further updates todayPlease find updates below:1. Inbound call issues: This fault only affects a few customers and i...

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