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  • Network Maintenance Advisory
    on 30/05/2024 at 23:05

    THIS IS A SCHEDULED EVENT May 31, 00:05 - 06:00 BSTMay 22, 14:48 BSTScheduled - Hi,During the night of 31/05/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including 'DSL','EFM','EAD','Leased_Line','EoFTTC','FTTC','FTTP , should be considered at risk for the duration of the maintenance window:Start date & time: 31/05/2024 @ 00:05 am BSTEnd date & time: 31/05/2024 @ 06:00 am BSTImpact to services Anticipated Downtime : 120 MinutesGeographical location of affected servicesAcocks Green Brierley Hill Cannock Cheslyn Hay Claverdon Coventry Dudley Four Oaks Heath Hayes Hednesford Kingswinford Radford Rectory Rugeley Sutton Coldfield Walsgrave On Sowe WarwickWe apologise for any inconvenience caused by this essential maintenance.

  • Sales and Support unavailable
    on 30/05/2024 at 14:00

    THIS IS A SCHEDULED EVENT May 30, 15:00 - 16:00 BSTMay 15, 08:56 BSTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 30/05/2024.Please email the team for anything urgent on:connectivity@scotbbtel.co.ukcustomerservice@scotbbtel.co.ukorder.escalation@scotbbtel.co.uktech@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Network Maintenance Advisory
    on 24/05/2024 at 00:00

    THIS IS A SCHEDULED EVENT May 24, 01:00 - 06:00 BSTMay 22, 14:44 BSTScheduled - Hi,During the night of 24/05/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including 'DSL','EFM','EAD','Leased_Line','EoFTTC','FTTC','FTTP , should be considered at risk for the duration of the maintenance window:Start date & time: 24/05/2024 @ 01:00 am BSTEnd date & time: 24/05/2024 @ 06:00 am BSTImpact to services Anticipated Downtime : 150 MinutesGeographical location of affected servicesAxminster Beaminster Bere Regis Bindon Abbey Bishops Lydeard Blandford Bournemouth Bridgwater Bridport Broadstone Broadwindsor Bruton Budleigh Salterton Canford Cliffs Castle Cary Chard Child Okeford Colaton Raleigh Colyton Corfe Castle Craddock Crewkerne Cullompton Dorchester Evercreech Exeter Exmouth Feniton Gillingham Glastonbury Hermitage Honiton Hungerford Ilchester Ilminster Kintbury Lambourn Langport Lyme Regis Lytchett Minster Maiden Newton Marnhull Marston Magna Martock Mere Milborne Port Milton Abbas Minehead Newbury Oakhill Ottery St Mary Oxford Parkstone Pinhoe Plymouth Poole Portland Preston Redcliffe Salisbury Sampford Peverell Seaton Shaftesbury Shepton Mallet Sherborne Sidmouth Somerton South Chard South Petherton Southampton Stalbridge Street Sturminster Marshall Sturminster Newton Swanage Taunton Templecombe Tisbury Tiverton Topsham Upwey Wareham Warmwell Wellington Wells West Coker Westbourne Weymouth Whimple Williton Wimborne Wincanton Wiveliscombe Yeovil YetminsterWe apologise for any inconvenience caused by this essential maintenance.

  • Inbound Audio Faults & Duplicate Calls
    on 20/05/2024 at 12:50

    May 20, 13:50 BSTResolved - This incident has been resolved.May 20, 12:38 BSTMonitoring - Hello,Our carrier has resolved the network issue affecting the routing of these numbers. We have conducted a series of test calls, and the numbers are now routing with audio successfully.If you are still experiencing any issues, please contact our support team on voip.support@scotbbtel.co.uk. We sincerely apologise for the inconvenience this has caused. We will provide a Reason for Outage (RFO) within 5 working days.Kind Regards,The SBT TeamMay 20, 12:25 BSTIdentified - Hello, Our carrier is in the process of rolling out a fix for this issue. Please accept our sincerest apologies for the inconvenience caused.We will provide a further update at 1:15pmMay 20, 12:01 BSTInvestigating - Hello,Following the incident on Saturday, we have identified that the fix implemented by our carrier has caused additional side effects. As a result, customers are experiencing duplicate inbound calls and no audio on some of their numbers. We have re-escalated this issue to our carrier, who have identified the cause and are working towards a resolution.Please accept our sincerest apologies for the inconvenience caused.We will provide a further update at 12:45pm

  • No inbound audio on calls via a Specific Carrier
    on 19/05/2024 at 09:13

    May 19, 10:13 BSTResolved - This incident has been resolved.May 18, 22:57 BSTMonitoring - Hello,Our carrier has resolved the network issue affecting the routing of these numbers. We have conducted a series of test calls, and the numbers are now routing with audio successfully.If you are still experiencing any issues, please let us know. We sincerely apologise for the inconvenience this has caused. We will provide a Reason for Outage (RFO) within 5 working days.Kind Regards,The SBT TeamMay 18, 21:36 BSTUpdate - Hello, Our upstream carrier is still investigating this issue. We are continuing to push them for a further update to resolve this.We will provide a further update on Sunday morning.Please accept our sincerest apologies for the inconvenience caused.May 18, 20:35 BSTUpdate - Hello, Our upstream carrier is still investigating this issue. We'll provide a further update as soon as we can.SBT Apologies for the inconvenience caused.May 18, 19:29 BSTInvestigating - Hello, We are aware of an incident currently affecting a subset of numbers from a specific carrier, resulting in failed inbound audio. Following an update from our upstream supplier, they have identified that this issue is only impacting ported numbers through BT. These numbers are categorised by our supplier as Type A numbers that route through BT IPEX.The issue has been escalated to BT, and they are treating it as a priority 1 incident. We are actively working on this and will provide further updates as soon as we have them.SBT Apologies for the inconvenience, we are treating this as high priority.

  • Core Database Upgrade for Voice Services
    on 19/05/2024 at 06:00

    May 19, 07:00 BSTCompleted - The scheduled maintenance has been completed.May 19, 05:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 16, 20:58 BSTUpdate - We will be undergoing scheduled maintenance during this time.May 16, 20:57 BSTUpdate - We will be undergoing scheduled maintenance during this time.May 16, 12:06 BSTScheduled - Hi,During the morning of 19th May 2024, we will be undergoing work to upgrade our core databases. We estimate 30 minutes of downtime during this maintenance window. However, all voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:Start date & time: 19/05/2024 @ 05:00 BSTEnd date & time: 19/05/2024 @ 07:00 BSTWe apologise for any inconvenience caused by this essential maintenance.If you have any questions, please contact our support team.Kind Regards,SBT Service Team

  • No Audio on inbound calls via a Specific Carrier
    on 18/05/2024 at 15:00

    May 18, 16:00 BSTResolved - Hello, We are aware of an incident currently effecting a subset of numbers from a specific carrier, resulting in failed inbound audio. Following an update from our upstream supplier, they have identified that this issue is only impacting ported numbers through BT. These numbers are categorised by our supplier as Type A numbers that route through BT IPEX.The issue has been escalated to BT, and they are treating it as a priority 1 incident. We are actively working on this and will provide further updates as soon as we have them.SBT Apologies for the inconvenience, we are treating this as high priority.

  • Sales and Support unavailable 02.05.2024 @ 15:00
    on 02/05/2024 at 15:00

    May 2, 16:00 BSTCompleted - The scheduled maintenance has been completed.May 2, 15:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 23, 09:03 BSTUpdate - We will be undergoing scheduled maintenance during this time.May 2, 15:00 BSTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 02/05/2024.Please email the team for anything urgent on:connectivity@scotbbtel.co.ukcustomerservice@scotbbtel.co.ukorder.escalation@scotbbtel.co.uktech@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Slow Speeds and Loss of Service on some broadband connections.
    on 25/04/2024 at 20:09

    Apr 25, 21:09 BSTResolved - HelloWe have been advised by our upstream supplier that the incident is now resolved. Please accept our sincerest apologies for the inconvenience caused. We will publish and RFO within 10 working days.Apr 25, 18:31 BSTUpdate - Our upstream carriers network teams are continuing to investigate the issue at present. Please accept our sincerest apologies for the inconvenience caused. Further updates to be issued shortlyApr 25, 18:06 BSTInvestigating - Hello, We are currently investigating an issue with slow speed and loss of service that is impacting a subset of our customers broadband connections going through one of our upstream carriers and this has been raised to the carrier for investigation. Please accept our sincerest apologies for the inconvenience caused.

  • Network Maintenance Advisory
    on 17/04/2024 at 05:00

    Apr 17, 06:00 BSTCompleted - The scheduled maintenance has been completed.Apr 17, 01:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 17, 01:26 BSTScheduled - Hi,During the night of 16/04/2024 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 16/04/2024 @ 23:00 BSTEnd date & time: 17/04/2024 @ 06:00 BSTWe apologise for any inconvenience caused by this essential maintenance.”

  • Loss of Service on Broadband Connections
    on 04/04/2024 at 16:04

    Apr 4, 17:04 BSTResolved - This incident has been resolved.Apr 4, 15:25 BSTMonitoring - We have seen traffic levels return to normal following mitigating actions by the upstream carriers network team. This situation is continuing to be investigated and monitored.Apr 4, 14:42 BSTUpdate - Investigation and actions are still ongoing within our network teams to mitigate the amount of impact to the DNS from what is believed to be an attack of some form. No ETR is available at this time, alternative DNS providers can be used as a workaround for any services while this is ongoing. Next update due by 15:30Apr 4, 13:44 BSTInvestigating - Hello, We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Our upstream supplier has confirmed it is related to their DNS servers and their network teams are conducting further investigationPlease accept our sincerest apologies for the inconvenience caused. We will provide a further update by 14:30

  • Loss of Service on Broadband Connections
    on 02/04/2024 at 13:13

    Apr 2, 14:13 BSTResolved - Hello, This incident is now resolved and we've had confirmation that all connectivity has now been restored.We apologies for the inconvenience caused. We will publish an RFO within 10 working days.Apr 2, 12:18 BSTMonitoring - Hello, Our upstream supplier have confirmed that the issue is related to one of their DNS servers.We are seeing traffic levels return to normal and getting reports that normal service is resuming. We are awaiting for an all clear from our upstream supplier and monitoring the situation.Apr 2, 11:01 BSTInvestigating - Hello, We are aware of an issue that is impacting a subnet of our customers broadband connections going through one of our upstream carriers. Their engineering and network systems teams are continuing to diagnose the issue.Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 12:00

  • Network Maintenance Advisory
    on 26/03/2024 at 18:00

    Mar 26, 18:00 GMTCompleted - The scheduled maintenance has been completed.Mar 26, 17:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 22, 17:21 GMTScheduled - Hi,During the night of 26th March 2024 one of our suppliers will be undergoing work to improve their network resilience. Any 3CX customers with a High-Availability pair, although we don't expect any downtime, your services will be considered at risk for the duration of the maintenance window:Start date & time: 26/03/2024 @ 17:00 GMTEnd date & time: 26/03/2024 @ 18:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Sales and Support unavailable 25/03/2024
    on 25/03/2024 at 17:00

    Mar 25, 17:00 GMTCompleted - The scheduled maintenance has been completed.Mar 25, 16:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 18, 09:37 GMTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 16.00 and 17.00 on the 25/03/2024.Please email the team for anything urgent on:customerservice@scotbbtel.co.uktech@scotbbtel.co.ukconnectivity@scotbbtel.co.ukorder.escalation@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Packet Loss and Slow Speeds affecting some Broadband Services
    on 13/03/2024 at 16:07

    Mar 13, 16:07 GMTResolved - This issue has been closed as resolved following the prior restorative actionsMar 13, 11:32 GMTMonitoring - Further update - Traffic has been balanced and we are now seeing network levels return to normal. We will monitor for the next 4 hours for any changes. If any issues persist please complete full troubleshooting and log a fault where necessary.Mar 13, 09:59 GMTIdentified - We've received notification from one our upstream carriers that some BT DSL circuits maybe experiencing packet loss or slow speeds. This is due to an issue identified on some BT bearers. We have escalated the case with our carriers and the network team are conducting a further investigation and traffic management is being carried out to improve service at this time. Further update due at 11am.

  • Sales and Support unavailable 04/03/2024
    on 04/03/2024 at 17:00

    Mar 4, 17:00 GMTCompleted - The scheduled maintenance has been completed.Mar 4, 16:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 20, 09:53 GMTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 16.00 and 17.00 on the 04/03/2024.Please email the team for anything urgent on:customerservice@scotbbtel.co.uktech@scotbbtel.co.ukconnectivity@scotbbtel.co.ukorder.escalation@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Planned Works for Connectivity
    on 16/02/2024 at 04:00

    Feb 16, 04:00 GMTCompleted - The scheduled maintenance has been completed.Feb 15, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 7, 14:26 GMTScheduled - Hi,During the night of [15/02/2024] one of our suppliers will be undergoing planned maintenance. Our suppliers NOC engineers will be performing multiple upgrades across their core ISP network to increase capacity as part of ongoing network upgrade plans. During this time, specific interconnects will be gracefully taken out of service and replaced with higher capacity interconnects. All works have been planned to keep any disruption to an absolute minimum, however there may be brief periods where connectivity is lost whilst routes re-converge across the network. Customers who have resilient services will remain unaffected, however may also experience short periods where routing protocols re-converge, so should consider services to be ‘at risk’ throughout the entire window.Start Date & Time: 15/02/2024 @ 22:00 GMTEnd Date & Time: 16/02/2024 @ 04:00 GMTImpact: Loss of ServiceService Affected: xDSL/Ethernet/MPLSAnticipated Downtime: Up to 5 MinutesWe apologise for any inconvenience caused by this essential maintenance.

  • Sales and Support unavailable 31/01/2024
    on 31/01/2024 at 16:00

    Jan 31, 16:00 GMTCompleted - The scheduled maintenance has been completed.Jan 31, 15:01 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 26, 13:14 GMTScheduled - Hi,Please be advised that our Sales & Support teams will be unavailable due to a company update meeting between 15.00 and 16.00 on the 31/01/2024.Please email the team for anything urgent on:customerservice@scotbbtel.co.uktech@scotbbtel.co.ukconnectivity@scotbbtel.co.ukorder.escalation@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Core Database Upgrade for Voice Services
    on 28/01/2024 at 07:00

    Jan 28, 07:00 GMTCompleted - The scheduled maintenance has been completed.Jan 28, 05:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 15, 12:32 GMTScheduled - Hi,During the morning of 28th January 2024, we will be undergoing work to upgrade our core databases. We estimate 30 minutes of downtime during this maintenance window. However, all voice services, including Hosted VoIP, Trunks, 3CX and Fax services should be considered at risk for the duration of the maintenance window:Start date & time: 28/01/2024 @ 05:00 GMTEnd date & time: 28/01/2024 @ 07:00 GMTWe apologise for any inconvenience caused by this essential maintenance.If you have any questions, please contact our support team.Kind Regards,SBT Service Team

  • Loss of Service on Broadband Connections in the York Area
    on 26/01/2024 at 13:41

    Jan 26, 13:41 GMTResolved - This incident is now resolved and we've had confirmation that all connectivity has now been restored.Jan 26, 10:41 GMTMonitoring - Update - The issue was affecting the ability for some ADSL and FTTC users to authenticate once the session has been lost. Any live sessions remained unaffected. A fix has now been put in place. Resulting in any affected sessions now reauthenticating. Please accept our apologies for any inconvenience caused during this time.If you are still experiencing any further issues please reach out to us ASAP so we can raise with the relevant partiesJan 26, 09:11 GMTIdentified - We've received notification from one our upstream carriers that there is an outage in the York area. The issue is affecting the ability for some ADSL and FTTC user to authenticate once the session is lost. If you're in the York area we urge you not to reboot your router if your session is live. The service partner has already been engaged and a technical bridge has been established to find the root cause. Please accept our apologies for any inconvenience. Next update is due at 10.30am

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