Services Status

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Live Updates
from our
Network Operations Centre

  • Network Maintenance Advisory
    on 28/10/2021 at 21:00

    THIS IS A SCHEDULED EVENT Oct 28, 22:00 BST  -  Oct 29, 02:00 BSTOct 21, 16:05 BSTScheduled - Hi,“During the night of 28/10/2021 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, will have an anticipated downtime of 30 minutes but should be considered at risk for the duration of the maintenance window:Start Date & Time: 28/10/2021 @ 22:00 BSTEnd Date & Time: 29/10/2021 @ 02:00 BSTWe apologise for any inconvenience caused by this essential maintenance.”

  • Scheduled Maintenance 21ST October 2021
    on 21/10/2021 at 05:01

    Oct 21, 06:01 BSTCompleted - The scheduled maintenance has been completed.Oct 21, 00:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 15, 10:44 BSTUpdate - We will be undergoing scheduled maintenance during this time.Oct 13, 11:11 BSTScheduled - Hi,During the night of 21/10/2021 one of our suppliers will be undergoing work to improve their network resilience.All connectivity services, including broadband, ADSL, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 21/10/2021 @ 00:00 BSTEnd date & time: 21/10/2021 @ 06:00 BSTWe apologise for any inconvenience caused by this essential maintenance.”

  • Disaster Recovery Testing
    on 17/10/2021 at 06:00

    Oct 17, 07:00 BSTCompleted - The scheduled maintenance has been completed.Oct 17, 05:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 14, 14:33 BSTScheduled - Between 5am & 7am on 17/10/2021, SBT engineers will be performing disaster recovery testing on our cloud infrastructure. This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active. Which services will be affected? All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance. Do I need to do anything to get ready for this? If you have a firewall in front of any VoIP equipment, please ensure you allow all IP’s listed at the following URL: https://my.scotbbtel.co.uk/s/article/what-ip-addresses-may-SBT-send-voip-traffic-fromPlease accept our apologies for any inconvenience this essential testing may cause.

  • Issue With Emails Being Received From Voicemail to Email - Simplified Hosted UC
    by Adam Howard on 11/10/2021 at 09:35

    Good Morning,  We are pushing Microsoft for assistance with the issue is on their side but this is taking longer than expected. The provider of the smart host - who processes the email sent from platform- has confirmed that they will fix it on their side....

  • Voicemail to Email Issues on Simplified Hosted UC
    by Adam Howard on 01/10/2021 at 09:29

    Hello,   We are getting reports of issues with voicemail to email this may appear from your and the customers perspective that the emails are not being sent but the problem is actually that the emails are not being received.   This is actually relating t...

  • Emergency Network Maintenance
    on 23/09/2021 at 22:00

    Sep 23, 23:00 BSTCompleted - The scheduled maintenance has been completed.Sep 23, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 23, 16:45 BSTScheduled - Hi,During the night of 23/09/2021 SBT will be undergoing emergency maintenance works to improve our network resilience . All services should be considered at risk for the duration of the maintenance window:Start date & time: 23/09/2021 @ 22:00 BSTEnd date & time: 23/09/2021 @ 23:00 BSTWe apologise for any inconvenience caused by this essential emergency maintenance.

  • Portals Unavailable
    on 23/09/2021 at 14:49

    Sep 23, 15:49 BSTResolved - Hello, A fix has been implemented and we believe the issue is now resolved. If you experience any further problems, please contact our support teams.Please accept our apologies for the inconvenience.Sep 23, 15:45 BSTInvestigating - Hello, We are currently investigating an intermittent problem with our portals and control panels. We are working on a resolution and will update the status by 16:15.Please accept our apologies for the inconvenience.

  • Resolved - Simplified Hosted UC Suspicious location usage
    by Adam Howard on 17/09/2021 at 09:23

    Our platform partner have resolved the issue with IPs being incorrectly classified we are working our way through the accounts triggered and enabling them again so any of your customers affected will be able to make calls again. You will know if the cust...

  • Update - Simplified Hosted UC Suspicious location usage
    by Adam Howard on 17/09/2021 at 09:00

    We have identified this is an issue with IP being classified as the wrong country by the system. We have been assured we can change the accounts back to active we are working through the list we have so any customers triggered this morning will be permit...

  • Update - Simplified Hosted UC Suspicious location usage
    by Adam Howard on 17/09/2021 at 08:53

    We have checked and it would appear that the system is misclassifying some IP addresses as being outside the UK when they are in the UK. This is what we have identified we have shared this with our platform partner and are waiting for further updates.  ...

  • Simplified Hosted UC Suspicious location usage
    by Adam Howard on 17/09/2021 at 08:37

    Further to the below we are examining the accounts and collating information for our platform partner as we go they are currently on a call with the platform vendor.  Good Morning, We are getting a flurry of suspicious location emails this morning we ar...

  • Simplified Hosted UC Suspicious location usage
    by Adam Howard on 17/09/2021 at 08:25

    Good Morning, We are getting a flurry of suspicious location emails this morning we are working to identify the cause and will provide a further update as soon as possible. This is causing accounts to go into quarantine, at this stage we are unaware of t...

  • Hosted SBC Maintenance
    on 15/09/2021 at 21:01

    Sep 15, 22:01 BSTCompleted - The scheduled maintenance has been completed.Sep 15, 21:02 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 7, 13:30 BSTScheduled - Hello, We will be performing maintenance on our hosted SBC services and applying the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.We expect no downtime during this period however, any customers using our SBC services should consider their service at risk during this time. Start date & time: 15/09/2021 @ 21:00 BSTEnd date & time: 15/09/2021 @ 22:00 BSTWe apologise for any inconvenience caused by this essential maintenance.

  • Outbound Call Failures
    on 13/09/2021 at 15:53

    Sep 13, 16:53 BSTResolved - Hello, The incident has been resolved. If you experience any further issues, please call our support team on 01225800888.We are really sorry for the disruption and want to thank you for your patience whilst we investigated the incident.Kind Regards,The SBT TeamSep 13, 16:26 BSTMonitoring - Hello, We have identified the fault and we believe the calls are passing normally. Please can you re-test and report any issues to voip.support@scotbbtel.co.uk.Please accept our sincerest apologies for the inconvenience caused.Sep 13, 16:16 BSTInvestigating - We are receiving reports from customers who are unable to call out and receive the message "Service Suspended". We are investigating this as a priority and will provide an update at 16:45.Please accept our apologies for the inconvenience caused.

  • Broadband Outage
    on 10/09/2021 at 19:40

    Sep 10, 20:40 BSTResolved - The incident has been resolved. If you experience any further issues, please call our connectivity team on 01225800888 opt 2.Sep 10, 17:57 BSTMonitoring - Hello, We can confirm that nearly all services are now restored. If you are still experiencing any problems, please reboot your router. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.Please accept our apologies for the inconvenience caused.Sep 10, 16:53 BSTIdentified - Hello, Most connections are now restored and stable. However, a small number of services are experiencing a delay reconnecting and engineers are working to restore this as quickly as possible. Please accept our apologies for the inconvenience caused.We will provide the next update at 18:00Sep 10, 15:30 BSTMonitoring - Hello,We are seeing lines coming back online and we believe the issue to be resolved. If you are still experiencing any problems, please reboot your router. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.Please accept our apologies for the inconvenience caused.Sep 10, 15:08 BSTUpdate - Hello, We are still investigating reports of Broadband outages. Please accept our apologies for the inconvenience caused.We will update at 15:30.Sep 10, 14:31 BSTInvestigating - Hello,We are currently investigating reports of Broadband outage. Customers will have a total loss of service during this time. This is being investigated at the highest priority.Please accept our apologies for the inconvenience caused.Next update will be at 15:00

  • Hosted Voice Updates
    on 03/09/2021 at 11:36

    Sep 3, 12:36 BSTCompleted - Hello, This migration has now been cancelled and will be rescheduled at a later date. If you have any questions, please contact our support teams.Kind Regards,SBT SupportAug 19, 11:59 BSTScheduled - Hi,On 8th September SBT engineers will be migrating your Hosted VoIP services to our new Hosted VoIP Platform for a period of time for testing before the full migration at a later date. You won't need to do anything as these changes will be automatically made by our systems. Please note: Your internet firewall settings might need updating to allow inbound traffic. To check that certain IP addresses are allowed to send traffic to you, read our article for more information: https://my.scotbbtel.co.uk/s/article/what-ip-addresses-may-SBT-send-voip-traffic-fromThese updates are designed to improve your services and experience with SBT. This upgrade is free and shouldn't take too long to implement.Read our blog for more information on what's happening and why.https://www.scotbbtel.co.uk/blog/hosted-voice-improvements

  • Hosted Voice Updates - 1st September 2021
    on 01/09/2021 at 15:00

    Sep 1, 16:00 BSTCompleted - The scheduled maintenance has been completed.Sep 1, 10:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 19, 11:58 BSTScheduled - Hi,On 1st September SBT engineers will be migrating your Hosted VoIP services to our new Hosted VoIP Platform for a period of time for testing. You won't need to do anything as these changes will be automatically made by our systems. Please note: Your internet firewall settings might need updating to allow inbound traffic. To check that certain IP addresses are allowed to send traffic to you, read our article for more information: https://my.scotbbtel.co.uk/s/article/what-ip-addresses-may-SBT-send-voip-traffic-fromThese updates are designed to improve your services and experience with SBT. This upgrade is free and shouldn't take too long to implement.Read our blog for more information on what's happening and why.https://www.scotbbtel.co.uk/blog/hosted-voice-improvements

  • Call Quality Issues SHUC - Resolved
    by Adam Howard on 01/09/2021 at 10:18

    Good Morning, Our platform partner has confirmed that this issue should now be resolved. We have contacted some resellers already affected and they have confirmed that they are no longer observing the issue.  We are pushing for absolute confirmation that...

  • Call Quality Issues SHUC - Continues
    by Adam Howard on 01/09/2021 at 08:41

    Good Morning, We are sorry to announce that it appears the call quality issues reported last week and yesterday appear to have manifested again. Please continue to provide examples where possible so we report them to the platform partner. They have engag...

  • Call Quality Issues SHUC
    by Karl Machen on 31/08/2021 at 10:40

    Good Morning, The call quality issues reported this morning should now be resolved. If you are still receiving reports/experiencing further issues please raise a ticket at rnshelpdesk.kayako.com and include further call examples for us to investigate and...

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