Services Status

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Live Updates
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Network Operations Centre

  • Database Migration & Upgrades
    on 27/10/2018 at 03:00

    THIS IS A SCHEDULED EVENT Oct 27, 04:00 - 06:00 BSTOct 22, 22:08 BSTScheduled - As part of our programme of upgrades and improving reslience we will be moving the lead database in our primary billing database cluster to be located in our AWS (Amazon Web Services) based platform. This work will enable us to continue scaling the calls platform and support the forth coming introduction of our new high volume SIP trunking and NextGen Cloud PBX services. During this maintenance window (4am-6am Sunday morning), there may be brief periods where outbound calls do not connect, and our control panels are unavailable.

  • Network Maintenance Advisory
    on 23/10/2018 at 21:00

    THIS IS A SCHEDULED EVENT Oct 23, 22:00 BST  -  Oct 24, 02:00 BSTOct 22, 22:04 BSTScheduled - Following on from the work we did to decommission legacy routing equipment on Thursday 18th we have identified some additional network configuration that requires improvement. As such we will be conducting network maintenance during this time window, and there may be brief interuptions to our calls service.

  • Update - portal.gshostedserver.co.uk - Secure Certificate Expiration - Resolved
    by Daniel Goodier on 19/10/2018 at 14:46

    Good afternoon,The certificate has now been renewed, thank you for your patience.Dan

  • Network Maintenance Advisory
    on 19/10/2018 at 10:27

    Oct 19, 11:27 BSTCompleted - We are pleased to confirm that the maintenance was succesful and we have monitored the service for over 6 hours.Oct 19, 04:45 BSTVerifying - We are pleased to confirm the maintenance has finished, with all services back online and returning to normal. We are continuing to verify that all parts of the service are operating correctly.Oct 18, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 12, 11:00 BSTUpdate - We will be undergoing scheduled maintenance during this time.Oct 12, 10:59 BSTScheduled - We will be undergoing scheduled maintenance in our datacentre at this time to remove redundant networking equipment and physically relocating some network devices. We do not anticipate any significant service disruption as the equipment has been decommissioned in advance, although there might be brief and interimittent periods when services are not accessible during times for routers being added or removed.We will update this status period during the maintenance window.

  • DSL Authentication Failures
    on 18/10/2018 at 15:45

    Oct 18, 16:45 BSTResolved - This incident has been resolved.Oct 18, 11:39 BSTMonitoring - Our supplier has completed work to resolve this incident, and we have reports of lines able to authenticate.If you are still experiencing problems with your service please contact our support team by email to voip.support@scotbbtel.co.ukWe apologise for any inconvenience this may have caused.Oct 18, 10:36 BSTIdentified - We have been notified by our DSL supplier that they are seeing numerous ADSL and FTTC lines unable to authenticate. Customers affected will not be able to connect to the internet as a result.The supplier is actively working to resolve the incident, and have given a provisional next update time of 1pm. Please accept our apologies for any inconvenience this may cause. We will update this status as soon as further information is provided.

  • Reduced Support Availability
    on 18/10/2018 at 09:31

    Oct 18, 10:31 BSTResolved - This incident has been resolved.Oct 15, 10:57 BSTMonitoring - The SBT Support team is currently experiencing longer call wait times and slower ticket response due to widespread illness in the department. During this time we would recommend customers raise issues to the team by email to voip.support@scotbbtel.co.uk. Please accept our apologies for any inconvenience this may cause.

  • Update - portal.gshostedserver.co.uk - Secure Certificate Expiration
    by Adam Howard on 17/10/2018 at 15:34

    The secure certificate will be reinstated within hopefully 24 hours and should take no longer than 48 hours. Apologies for any disruption this has caused for you and your customers.  Hello, Apologies for the fact you will see an error message stating “You...

  • Support Team Meeting
    on 16/10/2018 at 14:05

    Oct 16, 15:05 BSTCompleted - The scheduled maintenance has been completed.Oct 16, 14:05 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 16, 14:03 BSTScheduled - Between 2pm and 3pm we will be holding a Support meeting.This will mean that unfortunately we will not have Support members available to take calls.If you require any technical support please email through your query to voip.support@scotbbtel.co.uk or call the support number on 01225 800 888 and leave a voicemail and a member of the support team will contact you as soon as possible.

  • portal.gshostedserver.co.uk - Secure Certificate Expiration
    by Adam Howard on 16/10/2018 at 12:43

    Hello, Apologies for the fact you will see an error message stating “Your connection is not private” relating to our Secure Certificate Expiration.We are working to renew the certificate with our platform partner and will arrange for as soon as possible.I...

  • Re: Issues affecting some SIP customers - Resolved
    by Daniel Goodier on 16/10/2018 at 08:12

    Good morning,Last night at around 18:45 we saw the MK server (91.146.114.10) restored to full functionality and all calls started working again. If you continue to have any issues please raise a ticket to us with call examples.Many thanks,Dan

  • Issues affecting some SIP customers
    by Daniel Goodier on 15/10/2018 at 16:28

    Good afternoon,There are currently some SIP customers experiencing no incoming or outgoing calls - if your customer is assigned to the MK server (91.146.114.10) they will be affected. Any customers still assigned to the TH server (91.146.112.10) are not c...

  • Support Team Unavailable
    on 02/10/2018 at 14:01

    Oct 2, 15:01 BSTCompleted - The scheduled maintenance has been completed.Oct 2, 13:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 2, 12:33 BSTScheduled - The SBT Support team will be unavailable for telephone support between 13:30 and 15:00 today, due to a departmental meeting.During this time please submit tickets by email to voip.support@scotbbtel.co.uk directly.We apologise for any inconvenience this may cause.

  • Greater London major broadband outages 26/09
    by Daniel Goodier on 26/09/2018 at 11:43

    Good afternoon,Please be aware we have been notified of major broadband outages in the Greater London area, the next update is expected after 2pm.Many thanks,Dan

  • Severe weather impacts in Northern Ireland and Scotland
    by Adam Howard on 21/09/2018 at 08:15

    This notification is issued as a special message to all Openreach customers following the severe weather conditions in Northern Ireland and parts of Scotland As you will have seen widely reported in the media, we have seen severe weather impacting parts o...

  • Helpdesk Maintenance
    by Adam Howard on 21/09/2018 at 08:11

    This is to update you that our helpdesk maintainer will be performing scheduled server maintenance for our ticketing system which is accessed through either ns.nimans.net or rnshelpdesk.kayako.com on Saturday, Sept 22, 2018, at 0200 CET. During this two h...

  • GS Hosted outage 19/09/18 15:35 - Update
    by Daniel Goodier on 19/09/2018 at 14:51

    Hello,We can see the platform is now back up and running and we have made successful test calls. If any of your customers are still experiencing issues please ask them to reboot their phones incase they aren't automatically re-registering.We will provide ...

  • GS Hosted outage 19/09/18 15:35
    by Daniel Goodier on 19/09/2018 at 14:41

    Good afternoon,We are currently receiving reports of the GS Hosted platform experiencing a major outage, we are now investigating and will provide updates shortly. Please do not log tickets at this time as we will be providing regular updates.Many thanks,...

  • Essential EFM and Leased Line Maintenance
    on 18/09/2018 at 01:00

    Sep 18, 02:00 BSTCompleted - The scheduled maintenance has been completed.Sep 18, 00:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 17, 13:53 BSTScheduled - Our upstream supplier will be performing essential maintenance on EFM and Leased line products between 00:00am - 02:00am. Customers with these products will see circuits lose connection for up to half an hour at any point in the maintenance window. Circuits will re-establish automatically on completion of work.Services should be considered at risk for the duration of the maintenance window.We apologise for any inconvenience caused by this essential maintenance.

  • Essential EFM and Leased Line Maintenance
    on 13/09/2018 at 02:00

    Sep 13, 03:00 BSTCompleted - The scheduled maintenance has been completed.Sep 12, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 12, 16:43 BSTScheduled - Our upstream supplier will be performing essential maintenance to EFM and Leased line products at 11pm tonight. Customers with these products will see circuits lose connection for up to half an hour at any point in the maintenance window. Circuits will re-establish automatically on completion of work.Services should be considered at risk for the duration of the maintenance window.We apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Server Maintenance
    on 13/09/2018 at 01:00

    Sep 13, 02:00 BSTCompleted - The scheduled maintenance has been completed.Sep 12, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 11, 11:26 BSTScheduled - We will be performing essential maintenance to all 3CX PBX servers managed by SBT. This maintenance will result in at least one full reboot, which will prevent inbound and outbound calls from being made. Services will be intermittent for the duration of the maintenance, and should be considered at risk of further service loss. We apologise for any inconvenience this essential maintenance may cause.

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