Services Status

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Live Updates
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Network Operations Centre

  • Disaster Recovery Testing
    on 21/03/2021 at 05:00

    THIS IS A SCHEDULED EVENT Mar 21, 05:00 - 07:00 GMTFeb 19, 14:04 GMTScheduled - Hi, Between 5am & 7am on 21/03/21, SBT engineers will be performing disaster recovery testing on our cloud infrastructure. This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.   Which services will be affected? All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.   Do I need to do anything to get ready for this? No action is required. Please accept our apologies for any inconvenience this essential testing may cause.

  • Connectivity Outage
    on 01/03/2021 at 21:39

    Mar 1, 21:39 GMTIdentified - Our suppliers confirm the issue is isolated to a single carrier, they have introduced a workaround until this is resolvedMar 1, 19:33 GMTInvestigating - We are currently experiencing an outage on xDSL and FTTC circuits. Our suppliers are investigating and we will update this status message with further details as they are made available.

  • Network Maintenance Advisory
    on 26/02/2021 at 01:00

    Feb 26, 01:00 GMTCompleted - The scheduled maintenance has been completed.Feb 25, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 16, 12:27 GMTScheduled - Hi,“During the night of 25/01/2021 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 25/02/2021 @ 23:00 GMTEnd date & time: 26/02/2021 @ 02:00 GMTDuring the window we anticipate a total loss of services to xDSL connections for up to 10 minutes. If your service remains offline after the maintenance window ends please reboot your router before calling our support teams.We apologise for any inconvenience caused by this essential maintenance.”

  • Outbound Calls - Simplified
    by Ben Hutchinson on 24/02/2021 at 13:09

    Good Afternoon, Our supplier has advised the issue is resolved, I have made multiple test calls and all connect. If your customers are still reporting issue, we will need timed call examples to investigate further. Thanks

  • Outbound Calls - Simplified
    by Ben Hutchinson on 24/02/2021 at 12:28

    Good Afternoon, A number of customers have reported issues with outbound calls. Our supplier is investigating and updates will be posted. Thanks

  • Emergency Maintenance for United States Telephone Numbers
    on 24/02/2021 at 12:06

    Feb 24, 12:06 GMTCompleted - The scheduled maintenance has been completed.Feb 24, 10:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 23, 09:20 GMTScheduled - Hi,On 24/02/2021 one of our suppliers will be undergoing Emergency Maintenance for United States telephone numbers.Start time: 2021-02-24, 10:00 GMTEnd time: 2021-02-24, 12:00 GMTAll United States telephone numbers should be considered at risk for the duration of the maintenance window and there is an expected impact of 30 minutes downtime for US Telephone numbers.We apologise for any inconvenience caused by this essential maintenance.

  • No Inbound or Outbound calls
    on 18/02/2021 at 12:20

    Feb 18, 12:20 GMTResolved - This incident is now resolved. SBT apologises for the loss of service to our customers and will make a Reason For Outage (RFO) available to customers in due course.Feb 18, 10:57 GMTMonitoring - We experienced a momentary issue where customers were unable to make and receive calls. Customers would have seen the message "All gateways disabled" when attempting to make an outbound call. We believe the issue to be resolved and are currently investigating the cause of the problem. Please accept our apologies for the inconvenience caused.

  • Network Maintenance Advisory
    on 11/02/2021 at 02:00

    Feb 11, 02:00 GMTCompleted - The scheduled maintenance has been completed.Feb 10, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 2, 09:36 GMTScheduled - Hi,“During the night of 10/02/2021 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start Date & Time: 10/02/2021 @ 23:00 GMTEnd Date & Time: 11/02/2021 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

  • Emergency Network Maintenance
    on 28/01/2021 at 00:00

    Jan 28, 00:00 GMTCompleted - The scheduled maintenance has been completed.Jan 27, 22:02 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 27, 13:51 GMTScheduled - Hi,During the night of 27/01/2021 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline will have an estimated downtime of 15 minutes in this maintenance window:Start date & time: 27/01/2021 @ 22:00 GMTEnd date & time: 27/01/2021 @ 23:59 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Emergency Network Maintenance
    on 27/01/2021 at 06:02

    Jan 27, 06:02 GMTCompleted - The scheduled maintenance has been completed.Jan 26, 22:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 26, 10:34 GMTScheduled - Hi,During the night of 26/01/2021 one of our suppliers will be undergoing emergency work to improve their network resilience. We do not expect any further service disruption, However, All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 26/01/2021 @ 22:00 GMTEnd date & time: 27/01/2021 @ 06:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Slow speeds on Broadband connections
    on 26/01/2021 at 10:23

    Jan 26, 10:23 GMTResolved - This incident has been resolved.Jan 26, 10:23 GMTMonitoring - A fix has been implemented and we believe the issue to be resolved. If you have any further issues with slow speed, please contact our support team on 01738 211211. We sincerely apologise for any inconvenience caused during this time.Jan 26, 09:52 GMTInvestigating - Following last nights outage, we are seeing reports from customers who are receiving slow speeds on their broadband line. This is currently being investigated as a priority. Please accept our sincerest apologies for the inconvenience caused. We will provide an update at 10:30am

  • Drop in Connectivity services
    on 26/01/2021 at 08:31

    Jan 26, 08:31 GMTResolved - This incident has been resolved.Jan 26, 00:04 GMTMonitoring - The NOC engineers have manually re-routed a large amount of traffic and have successfully restored the majority of services. The NOC are continuing to investigate and have applied a temporary fix to restore the remaining services and investigate the root cause.We will monitor the issue until tomorrow morning. Please accept our sincere apologies for the inconvenience caused.Jan 25, 23:07 GMTUpdate - The issue remains ongoing and the NOC engineers are investigating urgently and this has been classified as a Priority 1 Incident. Please accept our sincerest apologies for the inconvenience caused.The next update will be provided at 12am.Jan 25, 22:28 GMTInvestigating - We are currently investigating total loss of service on some broadband connections. This is being investigated as a priority. Please accept our sincerest apologies for the inconvenience causedWe will provide an update at 11pm

  • Scheduled Maintenance - Web interface - Simplified Hosted Portal
    by Adam Howard on 25/01/2021 at 16:30

    Some scheduled maintenance will be taking place on the web interface for the Simplified Hosted Portal. The web interface will be unavailable for approximately 15-30 minutes between 21:00-22:00 this evening. Some further works are need to finalise the chan...

  • Mobile App For Simplified Hosted
    by Karl Machen on 13/01/2021 at 12:10

    Good afternoon, The issue regarding provisioning softphone clients has now been resolved. If you are having issues provisioning a softphone please restart the application and try again, the provision process will now complete. Kind regards, Karl

  • Calls to Support from withheld numbers
    on 30/12/2020 at 14:26

    Dec 30, 14:26 GMTResolved - This incident has been resolved.Dec 29, 14:14 GMTInvestigating - We are currently investigating an issue with calls to Support from withheld numbers being sent straight to voicemail.To reach our Support teams please either leave a message, email voip.support@scotbbtel.co.uk or call from a number which presents a valid caller identification number.

  • Resolved - Simplified Support - Total Call Failure due to External Carrier Emergency Works
    by Adam Howard on 15/12/2020 at 10:51

    Following on from the below Calls are now routing through successfully for all 24/7 customers. Awaiting official RFO.  Good Morning,  The support team are currently experiencing a total loss of calls across all 24/7 customers which is having a substant...

  • Emergency Planned Engineering Works
    on 10/12/2020 at 06:00

    Dec 10, 06:00 GMTCompleted - The scheduled maintenance has been completed.Dec 9, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec 9, 16:40 GMTUpdate - We will be undergoing scheduled maintenance during this time.Dec 9, 16:40 GMTScheduled - Hi,During the night of 10/12/2020 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience. All connectivity services should be considered at risk for the duration of the maintenance window and customers may experience a brief outage.Start date & time: 09/12/2020 @ 23:00 GMTEnd date & time: 10/12/2020 @ 06:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Inbound call issues with 0121 numbers
    on 03/12/2020 at 14:31

    Dec 3, 14:31 GMTResolved - This incident has been resolved.Dec 3, 13:02 GMTMonitoring - Our upstream supplier has advised they believe the issue to be resolved. Please re-test & if you experience any further inbound issues to 0121 number, please contact our support team.Please accept our sincerest apologies for the inconvenience causedDec 3, 11:54 GMTInvestigating - We are have identified an issue where inbound calls to 0121 numbers are unreachable. This has been escalated to our upstream supplier who are currently investigating. Please accept our sincerest apologies for the inconvenience caused. We will provide an update at 1 pm.

  • Emergency Planned Engineering Works
    on 01/12/2020 at 03:00

    Dec 1, 03:00 GMTCompleted - The scheduled maintenance has been completed.Nov 30, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 30, 21:42 GMTScheduled - Hi,During the night of 30/11/2020 one of our suppliers will be undergoing emergency planned engineering works to improve their network resilience. All connectivity & VoIP services should be considered at risk for the duration of the maintenance window:Start date & time: 30/11/2020 @ 23:00 GMTEnd date & time: 01/12/2020 @ 03:00 GMTPlease accept our sincere apologies for the short notice and for any inconvenience caused by this essential maintenance.

  • BT Broadband Complete
    by Adam Howard on 23/11/2020 at 15:47

    Good Afternoon,  The permanent restorations of these connection took place between 12:44-15:29 any customers still without service please ask them to reboot their router and then follow standard troubleshooting process for the type of fault that is being ...

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