Services Status

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Live Updates
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  • Emergency Maintenance Works
    on 18/09/2020 at 05:00

    Sep 18, 06:00 BSTCompleted - The scheduled maintenance has been completed.Sep 17, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 17, 12:41 BSTScheduled - Hi,“During the night of 17/09/2020 one of our suppliers will be undergoing emergency maintenance works to improve their network resilience. All connectivity services should be considered at risk for the duration of the maintenance window:Start date & time: 17/09/2020 @ 23:00 BSTEnd date & time: 18/09/2020 @ 06:00 BSTThere is an expected downtime of approx 30 minutes during this maintenance window.We apologise for any inconvenience caused by this essential maintenance.”

  • TalkTalk Planned Works Overrun
    by Karl Machen on 15/09/2020 at 12:22

    Service has been restored since 12:45 and is currently being monitored over the next few hours. If you are still experiencing any issues please raise a ticket with technical support at rnshelpdesk.kayako.com Kind regards, Karl

  • Talktalk Planned Works Ovverun
    by Karl Machen on 15/09/2020 at 10:56

    TTB have confirmed that the roll back has now been completed on all 5 switches. Their engineering team are now bringing up some internal services (ISIS routing) and are testing to ensure they remain stable. Once these tests have been completed TTB will co...

  • Talktalk planned works overrun
    by Karl Machen on 15/09/2020 at 08:22

    Good Morning, Due to overrunning planned works the TTB Wholesale DSL platform in Telehouse North remains out of service. If you have a broadband curcuit out of service please log a ticket on our ticket system at: rnshelpdesk.kayako.com and we will endeav...

  • Hosted 3CX Maintenance
    on 28/08/2020 at 01:00

    Aug 28, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 27, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 13:26 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 27/08/2020 @ 20:00 GMTEnd date & time: 28/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 27/08/2020 at 01:00

    Aug 27, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 26, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 13:25 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 26/08/2020 @ 20:00 GMTEnd date & time: 27/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • SBT Control Panels
    on 26/08/2020 at 14:39

    Aug 26, 15:39 BSTResolved - Thank you for your patience while we have been working on this problem. It has now been resolved by our engineers, and as such we are closing the status for this incident.If you have any further issues with your service or any questions regarding this work, please contact our support teams.Please accept our sincere apologies for the inconvenience caused.Aug 26, 12:06 BSTMonitoring - A fix has been implemented and we are customer able to access their Control Panels.We would ask customers to re-test and if they are experiencing any further issues to please contact our support team.Please accept our sincere apologies for the inconvenience caused.Aug 26, 09:50 BSTInvestigating - We are currently investigating reports of problems accessing SBT control panels.We apologise for the inconvenience this may be causing and are working to resolve this without delay.

  • Intermittent Outbound Call Failures
    on 26/08/2020 at 10:53

    Aug 26, 11:53 BSTResolved - Thank you for your patience while we have been working on this problem. It has now been resolved by our engineers, and as such we are closing the status for this incident. If you have any further issues with your service or any questions regarding this work, please contact our support teams. Please accept our sincere apologies for the inconvenience caused.Aug 26, 10:58 BSTMonitoring - A fix has been implemented and we are seeing outbound calls connecting as normal. We would as customers to re-test and if they are experiencing any further issues to please contact our support team.Please accept our sincere apologies for the inconvenience caused.Aug 26, 10:44 BSTInvestigating - We are currently investigating intermittent outbound call failures for a subset of our customers. We are working with our engineering team to fix this as soon as possible. We apologise for any inconvenience caused. We will update you as soon as possible.

  • Inbound & Outbound call failures
    on 26/08/2020 at 08:47

    Aug 26, 09:47 BSTResolved - Our teams have continued to monitor all platforms overnight and the fix put in place at 1205hrs Tue 25 Aug 20 remains fully operational and without any further effect to service delivery. All recovery works by AWS are now completed as of 0630hrs this morning and a Return To Normal Operations (RTNO) has been declared.SBT apologises for the loss of service to our customers and will make a Reason For Outage (RFO) available upon consultation with AWS and will be released in due course.Aug 25, 17:25 BSTMonitoring - SBT has fully restored all operations within effect from 12:05hrs today. We continue to monitor the situation overnight with our engineering teams supporting throughout. Once we are content the issue has been fully resolved and there will not be a recurrence, we will then issue a Return to Normal Operation (RTNO)Any customers that have issues with their control panels, we believe this to be a DNS issue. Please reboot your computer and retest.We will follow up at 10 am on Wednesday 26/08/2020Please accept our apologies for the inconvenience caused.Aug 25, 14:50 BSTUpdate - We continue to declare a partial Return To Operations (RTNO) and we continue to test, prove and ensure stability will be maintained throughout the network and systems we support you with.Any customers that have issues with their control panels, we believe this to be a DNS issue. Please reboot your computer and retest.We continue to monitor this issue and work to restore the services to their full capacity. Please accept our apologies for the inconvenience caused.Aug 25, 13:12 BSTUpdate - We have seen a return of call flow as expected across all elements of the network. We continue to declare a partial Return To Operations (RTNO) and we continue to test, prove and ensure stability will be maintained throughout the network and systems we support you with. Please accept our apologies for the inconvenience caused. Our next update will be in 3pmAug 25, 12:27 BSTUpdate - We are starting to see a partial return to service and calls are connecting as expected. We will confirm we are to normal operations as soon as possible.Please accept our apologies for the inconvenience caused.Aug 25, 12:08 BSTUpdate - As a result of a major failure within AWS in London affecting UK customers, we are working with AWS to restore as well as migrate services to alternate locations whilst this gets restored. SBT has all available engineering resource assigned to restore this as soon as possible.We apologise for the inconvenience caused.Aug 25, 11:32 BSTIdentified - We have identified a major outage within our London exchange. We are continuing to treat this as a P1 outage and working with our upstream carriers to resolve this issue. We sincerely apologise for the inconvenience caused.Aug 25, 11:21 BSTUpdate - We are still currently investigating the route cause of this issue. We are treating this as a P1 outage.We apologise for the inconvenience caused.Aug 25, 10:51 BSTUpdate - Our support numbers are also currently affected. If you require assistance, please email voip.support@scotbbtel.co.uk.We are continuing to investigate this issue.We apologise for the inconvenience caused.Aug 25, 10:47 BSTInvestigating - We are currently investigating an issue with outbound call failures. We will have an update within the next 30 minutes

  • Hosted 3CX Maintenance
    on 26/08/2020 at 01:00

    Aug 26, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 25, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:51 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 25/08/2020 @ 20:00 GMTEnd date & time: 26/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Talktalk Data Circuit Planned Works
    by Ben Hutchinson on 25/08/2020 at 08:45

    Good Morning, Talktalk have some worked plan to take place that could affect your data circuits. This work is due to take place on 08/09/2020 starting at 01:00 up till 06:00. Thanks

  • Hosted 3CX Maintenance
    on 25/08/2020 at 01:00

    Aug 25, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 24, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:52 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 24/08/2020 @ 20:00 GMTEnd date & time: 25/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 24/08/2020 at 01:00

    Aug 24, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 23, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:50 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 23/08/2020 @ 20:00 GMTEnd date & time: 24/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 23/08/2020 at 01:00

    Aug 23, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 22, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:50 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 22/08/2020 @ 20:00 GMTEnd date & time: 23/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 22/08/2020 at 01:00

    Aug 22, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 21, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:49 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 21/08/2020 @ 20:00 GMTEnd date & time: 22/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 21/08/2020 at 01:00

    Aug 21, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 20, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:49 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 20/08/2020 @ 22:00 GMTEnd date & time: 21/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 20/08/2020 at 01:00

    Aug 20, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 19, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:47 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 19/08/2020 @ 20:00 GMTEnd date & time: 20/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Tipicall/Talktalk SIP Diverts
    by Ben Hutchinson on 19/08/2020 at 08:30

    Just to be clear we are still able to arrange the divert but this will require us submitting a ticket to the platform partner and may lead to increased lead times to make these changes for you. Good Morning All, We have been made aware of an issue on Tip...

  • Hosted 3CX Maintenance
    on 19/08/2020 at 01:00

    Aug 19, 02:00 BSTCompleted - The scheduled maintenance has been completed.Aug 18, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 12, 09:45 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/releases/chrome-edge-hotfix/Start date & time: 18/08/2020 @ 20:00 GMTEnd date & time: 19/08/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Zen Broadband Planned Maintenance
    by Ben Hutchinson on 18/08/2020 at 15:17

    Good Afternoon, Zen will be performing some maintenance on their network starting at 23:00 on the 26th of August until 06:00 on the 27th of August. Thanks

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