Services Status

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Live Updates
from our
Network Operations Centre

  • TalkTalk Business Issues - Further Update
    by Adam Howard on 04/08/2021 at 09:33

    Good Morning, I have spoken to our account manager and they have said they will provide us with an RFO which we can share with you.

  • TalkTalk Business Issues - Update
    by Adam Howard on 04/08/2021 at 08:45

    Good Morning,  All issues for customers affected by TalkTalk outages should now be resolved.  We observed a brief disruption to our data services from Vaioni in the morning attributed to the TalkTalk network. In the afternoon we received a high influx of...

  • TTB Business CPS/Outbound Issue
    by Adam Howard on 03/08/2021 at 15:34

    Good Afternoon,  We have been informed by TTB there has been a major incident with outbound traffic which we use for the majority of our outbound traffic on WLR lines. We have seen multiple reports from reseller showing customer up and down the country we...

  • Loss of Connectivity for Leased Lines
    on 03/08/2021 at 09:49

    Aug 3, 10:49 BSTResolved - Hello, The services have been fully restored. If you are still experiencing problems, please call our connectivity team on 01225800888 opt 2.Please accept our apologies for the inconvenience caused.Aug 3, 10:25 BSTMonitoring - We believe the issue to be resolved. If you are still experiencing any problems, please reboot your equipment. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.Please accept our apologies for the inconvenience caused.Aug 3, 09:57 BSTInvestigating - We are receiving multiple reports of leased line outages. Customers will have a total loss of service during this time. ADSL, FTTC & FTTP lines remain unaffected at this moment. This is being investigated at the highest priority. Please accept our apologies for the inconvenience caused.

  • Inbound Call issues
    on 01/07/2021 at 09:49

    Jul 1, 10:49 BSTResolved - The issue has now been resolved.If you are still experiencing any issues, please contact our support team on voip.support@scotbbtel.co.ukJul 1, 10:26 BSTMonitoring - A fix has been implemented and inbound calls are passing successfully. If you are still experiencing any issues, please contact our support team on voip.support@scotbbtel.co.ukPlease accept our apologies for the inconvenience caused.Jul 1, 10:19 BSTInvestigating - We are currently investigating an issue with inbound calls for certain numbers. Our support number (01225800888) is currently affected. If you are unable to get through to us, please email us at voip.support@scotbbtel.co.uk or call our alternative number on 02038703914. We are currently in discussions with our upstream supplier to identify the problem.Please accept our sincere apologies for the inconvenience caused.

  • Simplified Hosted UC Platform Stability Update
    by Adam Howard on 22/06/2021 at 12:56

    Good Afternoon,  Following on from the incident yesterday we have been carefully consulting our monitoring platform over the course of the day and have found that everything seems stable from what we have visibility of. I have requested for our platform p...

  • Simplified Hosted UC - Update On Platform Stability
    by Adam Howard on 22/06/2021 at 08:01

    Hello, The supplier undertook some emergency work over night to successfully apply configuration changes. Which resulted in a brief outage between 18:00 and 19:00. As of 21:45 monitoring confirms the platform has been stable since. Our platform partner u...

  • Simplified Hosted UC outage
    by Karl Machen on 21/06/2021 at 20:39

    Hello, Our supplier is undertaking some emergency work over night to alter the load balancing on the RADIUS servers as a result of today's outages. This will take place at 04:00. There will be a short (<2min) period in which registrations will fail. P...

  • Simplified Hosted UC Outage
    by Karl Machen on 21/06/2021 at 14:50

    Good afternoon, The supplier is reporting a repeat of this morning's issue. The impact is not as widespread but is still impacting some customer's ability to register, make and receive calls. They are working closely with the vendor and will provide an u...

  • Simplified Hosted UC Outage - Reports of Further Issues
    by Adam Howard on 21/06/2021 at 14:00

    Good Afternoon,  We are sorry to say that our diagnostics tools are indicating that there is an issue with the platform once again and this is affecting handset registrations and calls. This has been reported to the platform partner and we are awaiting a ...

  • Simplified Hosted UC - Most Recent Update
    by Adam Howard on 21/06/2021 at 12:05

    Good Afternoon,  Please see the below most recent update from our platform partner we will continue to pass updates as they become available We are now seeing typical volumes of active calls and registrations indicating that restorative action has been s...

  • Simplified Hosted UC Outage
    by Karl Machen on 21/06/2021 at 11:11

    Good afternoon, The supplier has successfully shed load by selectively blocking suspect IP addresses, however call setup times (delay between calling and ringing is 20-30 seconds) are somewhat extended and may continue to be as we continue to work with ...

  • Simplified Hosted UC Outage - Restoration is ongoing
    by Adam Howard on 21/06/2021 at 10:56

    Hello,  Please see the latest update from our platform partner on this outage;  Investigations are suggesting that we are under a registration DDOS attack, causing servers to be overloaded. We are currently identifying suspect IP addresses and blocking a...

  • Simplified Hosted UC Outage - Latest Update 11:30
    by Adam Howard on 21/06/2021 at 10:39

    Good Morning, The latest update from our supplier is as follows.  We have worked with PortaOne and restarted some services which has restored some call functionality. We are continuing to work with them to resolve the remaining call issues. Some users ...

  • Broadband Outage
    on 21/06/2021 at 10:35

    Jun 21, 11:35 BSTResolved - This incident has been resolved.Jun 21, 09:48 BSTUpdate - Hello,We believe the issue to be resolved. If you are still experiencing any problems, please reboot your router. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.Please accept our apologies for the inconvenience caused.Jun 21, 09:48 BSTMonitoring - Hello, We believe the issue to be resolved. If you are still experiencing any problems, please reboot your router. If the problem still persists after that, please call our connectivity team on 01225800888 opt 2.Please accept our apologies for the inconvenience caused.Jun 21, 09:42 BSTInvestigating - Hello, We are currently investigating reports of Broadband outage. Customers will have a total loss of service during this time. This is being investigated at the highest priority. Please accept our apologies for the inconvenience caused. We will update this status at 10:15am.

  • Simplified Hosted UC
    by Karl Machen on 21/06/2021 at 10:08

    Good morning, The issue is still under investigation.  Work is still in progress to identify the root cause of the issue and implement a fix. The next update will be at 11:30AM To make you aware power cycling handsets does not seem to be successful

  • Simplified Hosted UC
    by Karl Machen on 21/06/2021 at 09:32

    Good morning, We are currently experience issues with both inbound and outbound calls on the platform. This is under investigation with the supplier, we will provide an update at 11:00 AM Kind regards, Karl

  • Vaioni outage - Resolved
    by Adam Howard on 17/06/2021 at 06:06

    Please see the most recent updates on the Vaioni outage. Service has now been restored as of 18:30 yesterday evening Update 16/06/2021 18:56:55 Our device ar1-thn has been replaced and configuration has been restored. We can now see customer services hav...

  • Updates On Vaioni Issue - Still persisting
    by Adam Howard on 16/06/2021 at 14:03

    Update 16/06/2021 11:56:04 Our Engineering Team have confirmed that a full power cycle on ar1-thn restored functions and connectivity, however a root cause for the device failure has not been determined. As such this incident will remain open until th...

  • Vaioni Leased Lines Down
    by Karl Machen on 16/06/2021 at 09:40

    Good Morning, The Engineering team have isolated an issue on the core device ar1-thn and are currently on a bridge call with the supplier and vendor. Corrective action has been taken and we can now see customer services have been restored. The Engineerin...

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