Services Status

Everything is under the watchful eye of our experts

Live Updates
from our
Network Operations Centre

  • Update - TalkTalk Business CPS/Voice/Broadband Fault in the North East
    by Adam Howard on 05/05/2021 at 07:36

    Good Morning,  To update you on the below we have received the following update from the carrier Engineers have advised this has now been cleared by rerouting network traffic away from the faulty trunks IRLGSX2 so this is no longer service or customer imp...

  • TalkTalk Business CPS/Voice/Broadband Fault in the North East
    by Adam Howard on 05/05/2021 at 07:18

    Good Morning,  I can confirm the below issue is still ongoing, we will provide regular updates as frequently as possible. Please ensure you raise a ticket in relation to this rather than calling where possible to ensure we can focus our efforts on keeping...

  • Network Maintenance Advisory
    on 30/04/2021 at 00:00

    Apr 30, 01:00 BSTCompleted - The scheduled maintenance has been completed.Apr 29, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 26, 16:11 BSTScheduled - Hi,“During the night of 29/04/2021 we will be undergoing work to improve our network resilience. All 3CX services should be considered at risk for the duration of the maintenance window:Start date & time: 29/04/2021 @ 23:00 BSTEnd date & time: 30/04/2021 @ 01:00 BSTWe apologise for any inconvenience caused by this essential maintenance.”

  • Network Maintenance Advisory
    on 28/04/2021 at 03:00

    Apr 28, 04:00 BSTCompleted - The scheduled maintenance has been completed.Apr 27, 22:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 20, 12:43 BSTScheduled - Hi,“During the night of 27/04/2021 one of our suppliers will be undergoing work to improve their network resilience. During this time ADSL, FTTC and FTTP services will be unavailable for up to 30 minutes and should be considered at risk for the duration of the maintenance window:Start Date & Time: 27/04/2021 @ 22:00 BSTEnd Date & Time: 28/04/2021 @ 04:00 BSTWe apologise for any inconvenience caused by this essential maintenance.”

  • Simplified Hosted UC - SHUC Mobile App - falseapi.com - Update
    by Adam Howard on 22/04/2021 at 14:23

    Update: 15:40 Our platform partner have logged this with the app developer Issue Logged: 15:24 Hello,  We have found that the mobile app for Simplified Hosted UC is displaying the message iPhone "Security Warning - The certificate for domain falsespi.com ...

  • Emergency Engineering Works
    on 16/04/2021 at 01:00

    Apr 16, 02:00 BSTCompleted - The scheduled maintenance has been completed.Apr 15, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 15, 11:40 BSTScheduled - Hi,“During the night of 15/04/2021 we are undertaking emergency engineering works. All connectivity & VoIP services should be considered at risk for the duration of the maintenance window:Start date & time: 15/04/2021 @ 23:00 BSTEnd date & time: 16/04/2021 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

  • Beyond 24/7 Support - Backend Network Connectivity issues
    by Adam Howard on 11/04/2021 at 13:25

    Due to unforeseen circumstances, we are currently experiencing extreme packet loss on our support partners network which is having a substantial impact on the 24/7 support desk. Please see the below details:IMPACT STATUS - Significant packet loss via our ...

  • Staff Briefing
    on 29/03/2021 at 14:30

    Mar 29, 15:30 BSTCompleted - The scheduled maintenance has been completed.Mar 29, 15:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 29, 12:07 BSTScheduled - Hello, Our Support and Sales team will be unavailable from 3pm to 3:30pm today (29/03) for a company briefing. If you need to contact our support team during this time, please email us at voip.support@scotbbtel.co.ukPlease accept our apologies for any inconvenience caused during this time.

  • Emergency Maintenance at LINX
    on 25/03/2021 at 08:34

    Mar 25, 08:34 GMTResolved - The emergency maintenance at LINX has cleared without issue.Mar 24, 11:24 GMTInvestigating - Hi,After the recent outage at LINX they have confirmed that remedial works are to be undertaken as emergency maintenance.Services should be unaffected during this time but please do contact our Support teams should you encounter an issue.

  • Inbound and Outbound Routing Problems
    on 24/03/2021 at 08:39

    Mar 24, 08:39 GMTResolved - This incident has been resolved.Mar 23, 15:57 GMTMonitoring - Hello,Inbound and outbound calling appears to be routing correctly. We will place the status in monitoring.Please accept our apologies for the inconvenience caused.Mar 23, 15:48 GMTInvestigating - We are currently investigating inbound and outbound routing issues.We are treating this with urgent priority. Please accept our apologies for the inconvenience caused.

  • Voice Quality Issues on Simplified Hosted UC
    by Adam Howard on 23/03/2021 at 15:33

    Good Afternoon,  Our platform partner have isolated the cause of this issue, a fix will be implemented at 4pm today and this should complete within 15 minutes. The SHUC team and senior management have a call with the platform partner momentarily to discus...

  • Connectivity issues / VOIP Call Quality
    by Karl Machen on 23/03/2021 at 10:49

    Good morning, We are receiving high levels of call quality issues. We believe this to be down to a widespread broadband/connectivity issue that is impacting multiple carriers up and down the country. We will provide you updates as we receive them. If yo...

  • Network Maintenance Advisory
    on 23/03/2021 at 06:00

    Mar 23, 06:00 GMTCompleted - The scheduled maintenance has been completed.Mar 23, 00:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 19, 08:52 GMTScheduled - Hi,“During the night of 23/03/2021 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 23/03/2021 @ 00:00 GMTEnd date & time: 23/03/2021 @ 06:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

  • Disaster Recovery Testing
    on 21/03/2021 at 07:00

    Mar 21, 07:00 GMTCompleted - The scheduled maintenance has been completed.Mar 21, 05:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 19, 14:04 GMTScheduled - Hi, Between 5am & 7am on 21/03/21, SBT engineers will be performing disaster recovery testing on our cloud infrastructure. This test will see a simulation of loss of specific areas of our infrastructure, these tests will be performed when our platform is least active.   Which services will be affected? All VoIP services may encounter setup delays and control panels may be intermittently unavailable during the test. If you experience issues after 8am please contact the support team for assistance.   Do I need to do anything to get ready for this? No action is required. Please accept our apologies for any inconvenience this essential testing may cause.

  • 3CX Servers
    on 16/03/2021 at 09:21

    Mar 16, 09:21 GMTResolved - This incident has been resolved.Mar 16, 09:19 GMTUpdate - We have now identified and resolved the issue.If you do experience any problems please do contact the Support Team who will be able to assist.Thank you for your patience in this matter.SBT TeamMar 16, 08:16 GMTInvestigating - Please be advised that we have identified some failures on selected 3CX servers, where it has failed over to the Secondary.This is currently being investigated and we will update as soon as possiblePlease accept our apologies for any inconvenience caused

  • Inbound Call Failures
    on 10/03/2021 at 08:47

    Mar 10, 08:47 GMTResolved - This incident has been resolved and an extended period of monitoring shows no issues.Please contact our support teams should you continue to encounter issuesMar 9, 15:44 GMTMonitoring - A fix has been implemented and we believe the issue to be resolved. Please re-test and contact our support teams if you are still having a problem. Please accept our sincere apologies for the inconvenience this will cause.Mar 9, 15:10 GMTIdentified - The issue has been identified and a fix will soon be implemented. Please accept our sincere apologies for the inconvenience this has caused.We will provide a further update at 15:45.Mar 9, 14:54 GMTInvestigating - We are currently investigating inbound call failures on our Multi User VoIP+ platform. Customers will experience inbound calls routing directly to voicemail. We are investigating this at the highest priority. Please accept our sincere apologies for the inconvenience this will cause.

  • Connectivity Outage
    on 02/03/2021 at 14:04

    Mar 2, 14:04 GMTResolved - Our suppliers have rectified an issue with traffic for a specific carrier and monitoring shows this to be stable.Mar 2, 08:38 GMTMonitoring - A fix has been implemented and we are monitoring the results.Mar 1, 21:39 GMTIdentified - Our suppliers confirm the issue is isolated to a single carrier, they have introduced a workaround until this is resolvedMar 1, 19:33 GMTInvestigating - We are currently experiencing an outage on xDSL and FTTC circuits. Our suppliers are investigating and we will update this status message with further details as they are made available.

  • Network Maintenance Advisory
    on 26/02/2021 at 01:00

    Feb 26, 01:00 GMTCompleted - The scheduled maintenance has been completed.Feb 25, 23:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 16, 12:27 GMTScheduled - Hi,“During the night of 25/01/2021 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, should be considered at risk for the duration of the maintenance window:Start date & time: 25/02/2021 @ 23:00 GMTEnd date & time: 26/02/2021 @ 02:00 GMTDuring the window we anticipate a total loss of services to xDSL connections for up to 10 minutes. If your service remains offline after the maintenance window ends please reboot your router before calling our support teams.We apologise for any inconvenience caused by this essential maintenance.”

  • Outbound Calls - Simplified
    by Ben Hutchinson on 24/02/2021 at 13:09

    Good Afternoon, Our supplier has advised the issue is resolved, I have made multiple test calls and all connect. If your customers are still reporting issue, we will need timed call examples to investigate further. Thanks

  • Outbound Calls - Simplified
    by Ben Hutchinson on 24/02/2021 at 12:28

    Good Afternoon, A number of customers have reported issues with outbound calls. Our supplier is investigating and updates will be posted. Thanks

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