Services Status

Everything is under the watchful eye of our experts

Live Updates
from our
Network Operations Centre

  • Notification of hosted provider emergency maintenance
    by Liam Bere on 25/05/2022 at 16:25

    Good evening, We've just receiving the following message from our hosted provider. We do not anticipate any issues, so this is just to make you aware. If you experience any issues, please raise a ticket as you would normally.  Dear partner this is to mak...

  • Inbound & Outbound call failures
    on 25/05/2022 at 14:49

    May 25, 15:49 BSTResolved - This incident has been resolved.May 25, 09:44 BSTMonitoring - Hello, We have resolved the issue and are seeing traffic returning to normal. Please can you re-test inbound & outbound calls. If you are still having failures, please report them to our support teams.Please accept our sincerest apologies for the inconvenience caused. We will provide an RFO within 10 working days.May 25, 09:24 BSTInvestigating - Hello, We are currently experiencing outbound call failures on our platform. We are treating this as a P1 and will provide an update in the next 15minutes.Please accept our apologies for the inconvenience caused.

  • Intermittent inbound audio on ported 0208 numbers
    on 25/05/2022 at 07:46

    May 25, 08:46 BSTResolved - Our carrier have confirmed this is now resolved and they have observed no further issues.May 24, 15:16 BSTMonitoring - We have received confirmation that the issue is not resolved and the carrier is monitoring the situation closely in case of a recurrence.May 24, 14:20 BSTIdentified - The affected carrier have identified an issue with traffic entering their network via ingress carrier, they are liaising with the affected carrier and we will provide a further update when available.May 24, 12:08 BSTInvestigating - We are currently investigating reports of inbound calls having no audio.This appears to be limited to 0208 numbers which have been ported to a specific carrier and we are investigating with them as a priority.We apologise for the inconvenience caused and will issue an update by 14:00

  • Broadband Outage
    on 24/05/2022 at 11:16

    May 24, 12:16 BSTResolved - Hello, We have been advised of a power outage in one of our Manchester Data Centres, our resilient power has restored service while the Data Centre continued to investigate. We saw a 6-minute drop in connections which have all been re-established. The DC has since confirmed all power has been restored and all alerts cleared.If you are still experiencing any issues, please call our connectivity support team on 01738 211211 & press option 2.We apologise for any inconvenience caused during the downtime.May 24, 10:54 BSTMonitoring - Hello,We are seeing connections recovering following the issue and we are now placing status into monitoring. If you are still experiencing any issues, please call our connectivity support team on 01738 211211 & press option 2.We apologise for any inconvenience caused during the downtime. Kind Regards,SBT Service TeamMay 24, 10:44 BSTUpdate - Hello,We are still investigating the outage with our upstream supplier as a priority. We will provide a further update at 11:15 am.Please accept our sincerest apologies for the inconvenience caused.May 24, 10:18 BSTInvestigating - Hello,We are currently investigating an outage with connectivity services with our upstream supplier. We are working with them to resolve the issue.We will provide a further update at 10:45 am.Please accept our sincerest apologies for the inconvenience caused.

  • Portal is up again
    by Aws Alobaidi on 23/05/2022 at 11:46

    Hi, The portal should now be back up and running Please get in touch if you are still having issues 

  • Portal is down
    by Aws Alobaidi on 23/05/2022 at 11:39

    Hi, You may have noticed that the portal appears to be down, we are aware of this already and have raised this to our supplier to look into it  We'll update you once we have more 

  • BT Broadband Complete Outage
    by Adam Howard on 20/05/2022 at 08:07

    Good Morning,  I wanted to start by experssing our sincerest apologies about the length of the outage and the lack of communication and updates. We will be having a full review with the supplier and providing feedback on the way this has been handled.  W...

  • BT Broadband Complete Major Outage
    by Adam Howard on 19/05/2022 at 12:55

    Good Afternoon, The revised update we have on this issue is as follows. The below outage is also affecting the access Beyond has to the supplier portal we are rarely able to access their portal and it's intermittent.   We are currently experiencing a maj...

  • BT Broadband Complete Major Outage
    by Adam Howard on 19/05/2022 at 09:57

    Good Morning,  There is currently a major outage with BT Broadband Complete P1 - Multiple Connections Down Service Partner planned works have ran further than expected causing large outages across the country. This is believed to have caused a knock on af...

  • Emergency Maintenance
    on 18/05/2022 at 16:44

    May 18, 17:44 BSTCompleted - The scheduled maintenance has been completed.May 18, 17:20 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 18, 17:17 BSTScheduled - Hello, Due to an issue we saw at 16:00 today - We will be performing an emergency, but necessary fix to our infrastructure. We don't expect any interruptions, but you make experience a momentary drop in your broadband service. Please accept our sincerest apologies for the inconvenience caused.

  • Issue contacting SBT Teams
    on 18/05/2022 at 16:14

    May 18, 17:14 BSTResolved - This incident has been resolved.May 18, 16:27 BSTMonitoring - Hello,Our service has since been restored and you will be able to get through to our teams now.Please accept our apologies for the inconvenience.Kind Regards,LisaMay 18, 16:12 BSTInvestigating - Hello,We are experiencing a total loss of service on our broadband line in ourOffice. We are aware of the issue and working to resolve the issue.Please accept our apologies if you experience delays in contacting the support team.Kind Regards,Lisa

  • Migration of DNS Caches
    on 18/05/2022 at 00:00

    May 18, 01:00 BSTCompleted - The scheduled maintenance has been completed.May 17, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 17, 10:30 BSTScheduled - Hello, We will be performing a migration of our the IP addresses 193.111.200.91, 193.111.200.191, 109.224.233.174 and 109.224.233.190 to AWS this evening (17/05).There will be downtime during the maintenance window whilst we perform the migration & will only affect anyone using our public DNS caches on the above IPs.If you have any questions, please call our support desk.

  • Inbound Call Failures
    on 16/05/2022 at 09:21

    May 16, 10:21 BSTResolved - Hello, A fix has been implemented and we can see calls routing successfully across our network.Please accept our sincerest apologies for the inconvenience caused.Kind Regards,SBT CommunicationsMay 16, 10:10 BSTInvestigating - Hello, We are currently investigating inbound call failures for a small subset of customers. Customers will experience "The number you have dialed is busy".We are investigating this as a P1 with our upstream carrier and will provide an update at 10:30 am.Please accept our sincerest apologies for the inconvenience caused.

  • Support Teams unavailable
    on 09/05/2022 at 11:30

    May 9, 12:30 BSTCompleted - The scheduled maintenance has been completed.May 9, 12:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 9, 12:00 BSTScheduled - Hi,Please be advised that our service & support teams will be unavailable due to a company update meeting between 12.00 and 12.30 on 09/05/2022.Please email the team for anything urgent on:customerservice@scotbbtel.co.uktech@scotbbtel.co.ukpartnervoip.support@scotbbtel.co.ukorder.escalation@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Simplified Hosted UC change in behaviour of hunt groups
    by Adam Howard on 03/05/2022 at 10:32

    Good Morning All,  Since the upgrade our platform partner have observed a change in behaviour of hunt groups, when configuring hunt groups please ensure that the ring time set against the members in the hunt group is configured for all members. On the pr...

  • Support Teams unavailable
    on 27/04/2022 at 10:00

    Apr 27, 11:00 BSTCompleted - The scheduled maintenance has been completed.Apr 27, 10:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 26, 14:42 BSTScheduled - Hi,Please be advised that our service & support teams will be unavailable due to a company update meeting between 10.00 and 11.00 on 27/04/2022.Please email the team for anything urgent on:customerservice@scotbbtel.co.uktech@scotbbtel.co.ukpartnervoip.support@scotbbtel.co.ukorder.escalation@scotbbtel.co.ukWe apologise for any inconvenience this may cause.

  • Simplified Hosted PBX Known Issues - Update
    by Karl Machen on 22/04/2022 at 18:54

    Dear Partner,   I am pleased to say that our platform provider have applied the fix at 6pm tonight and all 3 issues below are now fixed.    We have done some testing and as far as we can see it is working as it should.   Inbound call on hold.  The fix wa...

  • Simplified Hosted PBX known issues - Update
    by Nick Lloyd on 22/04/2022 at 15:58

    Dear Partner   Please see below for the latest update:   Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with...

  • Simplified Hosted PBX known issues - Update
    by Aws Alobaidi on 22/04/2022 at 14:01

    Dear Partner   Inbound call on hold.  The fix was pushed at 4am as planned, our team will be testing this when they come in this morning.  Update: We have completed our testing and we are still seeing issues with this and we have raised this back to our ...

  • Simplified Hosted PBX Known Issue - Update on Off net calls
    by Nick Lloyd on 22/04/2022 at 10:53

    Dear Customer,   Our platform partner has provided a temporary fix to those unable to receive off net inbound calls.  For anyone with an affected handset please press and hold the redial key (two arrows forming a circle) for 8-10 seconds and confirm the p...

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