Services Status

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  • Inbound and Outbound calling failures
    on 16/08/2019 at 17:51

    Aug 16, 18:51 BSTResolved - The monitoring period has now completed and we can confirm all effected services are now up and running. Again, we apologise for any inconveniences caused.Aug 16, 18:42 BSTMonitoring - We have identified a corruption in our call routing database, which affected outbound calls and some inbound calls. We were alerted to this occuring at 1800 and put in place a fix at 1825, although at this problem is DNS related it might take a few minutes for the changes to propogate and all calls to start working.Aug 16, 18:38 BSTInvestigating - Our systems operators are currently investigating some inbound and outbound call errors which is effecting a subset of customers. We apologise for any inconveniences caused and will ensure updates are provided shortly.

  • IMPORTANT - Action required - Reprovision of Simplified Hosted Service
    by Adam Howard on 15/08/2019 at 08:36

    Dear Partner,   In light of the ever continuing threat from Cyber security scammers / hackers etc.  we are going to strengthen the security of our platform and further automate the provisioning experience for customers and resellers.  As a result we are c...

  • Planned Works – Simplified Hosted PBX - 15/08/2019 - 05:00-07:00
    by Adam Howard on 14/08/2019 at 15:12

    Planned Works – Simplified Hosted PBX - 15/08/2019 - 05:00-07:00 Scope of works: New updates will be applied to our portal accessed from the URL portal.simplifiedhostedpbx.co.uk Updates include:• Security Enhancements• New Features• Bug FixesFull details ...

  • Resolved - SHPBX Outbound Issues
    by Adam Howard on 14/08/2019 at 14:35

    Good Afternoon, Please see the most recent update on the issues with calls we have seen over the course of this morning.  As per our last update the platform partner moved traffic from their primary carrier to a secondary one. We then found there were som...

  • Resolved - Please retest - SHPBX Outbound Issues
    by Adam Howard on 14/08/2019 at 09:56

    We have been informed of the below by our platform partner, can you please retest? One of our interconnect partners is suffering issues in terminating calls. We have moved our traffic away from that partner which should address the issue. We will update w...

  • SHPBX Outbound Issues
    by Adam Howard on 14/08/2019 at 09:19

    Good Morning,  We are sorry to inform you that we believe there is currently an issue with outbound calls on the Simplified Hosted PBX Platform.  We are working with our platform partner to report the issue but in order to assist us further we require cal...

  • Partner Portal Maintenance
    on 08/08/2019 at 22:00

    Aug 8, 23:00 BSTCompleted - The scheduled maintenance has been completed.Aug 8, 21:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 7, 17:22 BSTScheduled - We will be performing upgrades to the control panels used by our partners between 21:00 and 23:00 on 08/08/2019.This maintenance is to the servers underpinning the portals. This will cause the partner management portal and partner customers portal to be unavailable for up to half an hour. Both the partner management portal and the customer portal should be considered at risk for the duration of the maintenance. This maintenance will not effect SBT VoIP or connectivity services, only access to the portals. If you have any questions about this maintenance please contact the partner support team by email to partnersuport@scotbbtel.co.uk.We apologise for any inconvenience this essential maintenance may cause.

  • Inbound Issue - SHPBX - 06/08/19
    by Adam Howard on 06/08/2019 at 08:29

    Hello, The below issue has been resolved Posted by Adam Howard on 06/08/19 - 09:29 Good Morning,  We have identified an issue with numbers that are pointed from the GCI inbound to the SHPBX platform.  We are in the early stages of making test calls and ...

  • Platform Maintenance
    on 04/08/2019 at 05:00

    Aug 4, 06:00 BSTCompleted - The scheduled maintenance has been completed.Aug 4, 04:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 31, 12:24 BSTScheduled - Between 0400 and 0600 on Sunday the 4th of August we will be performing essential maintenance to our platform.This maintenance is not expected to impact services, however all control panels and VoIP services should be considered at risk for the duration of the maintenance.We apologise for any inconvenience this essential maintenance may cause.

  • Issues with TalkTalk Ethernet Connections - Resolved
    by Adam Howard on 02/08/2019 at 11:24

    Most recent update 02/08/2019 12:13:03 Our connectivity partner has informed us that this incident is now considered resolved. If you have a customer with any issues please follow standard first line troubleshooting and log a data fault ticket with us if ...

  • Issues with TalkTalk Ethernet Connections
    by Adam Howard on 02/08/2019 at 09:55

    We would like to inform you there have been some issues with Ethernet connections provided through TalkTalk this morning. Please see the latest updates from our connectivity partner  02/08/2019 10:21:13 Initial diagnostic have identified a third party pla...

  • Simplified Hosted PBX - One Way Audio - 24/07/2019 16:40
    by Adam Howard on 25/07/2019 at 12:58

    OUTAGE REPORT Good Afternoon, We would like to start by offering our apologies for the impact to service for resellers and customers late yesterday afternoon. After discussions with our platform partner we have a full report on the incident which is as f...

  • Outbound Calls on SHPBX - Restored
    by Adam Howard on 22/07/2019 at 07:50

    Good Morning,  Our platform partner have now restored outbound calls We will provide a update as to why this facility stopped at the earliest opportunity Posted by Adam Howard on 22/07/19 - 08:43 Good Morning,   We have detected that the SHPBX

  • Outbound Calls on SHPBX
    by Adam Howard on 22/07/2019 at 07:43

    Good Morning,   We have detected that the SHPBX platform is unable to make outbound calls to destinations outside the platform.   We are investigating with our platform partner and will provide an update as soon as possible.

  • Notice of Disaster Recovery Testing
    on 21/07/2019 at 14:47

    Jul 21, 15:47 BSTCompleted - The scheduled maintenance has been completed.Jul 21, 03:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 12, 15:21 BSTScheduled - Between 3 and 5am on 21/07/2019, SBT engineers will be performing disaster recovery testing on our infrastructure. This test will see traffic from our physical platform routing over our newly rebuilt cloud-native platform. This will demonstrate that no matter what happens to our data centers we can ensure that your service keeps running smoothly.Removing our reliance on physical data centers enables us to provide a much higher level of resiliency and therefore service up-time, even when faced with circumstances beyond our control. This test demonstrates our commitment to high-quality services and best-in-show platform architecture. This testing is not expected to impact services however all VoIP services, including hosted VoIP services, SIP trunking, and IAX trunking, should be considered at risk for the duration of the maintenance window.If you are currently doing any kind of IP filtering on your network, you will need to ensure this is fully up to date ahead of this testing. If you do not do so your services may not be able to connect to our cloud-native platform and will therefore not work for the duration of testing, nor in any disaster situations in future. An up to date list of IP addresses you should ensure your firewall allows can be found here:https://support.scotbbtel.co.uk/hc/en-gb/articles/215553563We would recommend avoiding IP firewalling where you can, as our network, and our suppliers' networks, can change at any time.Please accept our apologies for any inconvenience this essential testing may cause.

  • 3CX Services Unresponsive
    on 18/07/2019 at 08:39

    Jul 18, 09:39 BSTResolved - This incident has been resolved.Jul 17, 10:09 BSTMonitoring - 3CX has now restored their services, and we are seeing phone registrations complete and are able to access the 3CX logins pages.We do not have an explanation for the cause of the problem yet. Once 3CX provide an explanation it will be post on this status.We apologise for any inconvenience this may have caused.Jul 17, 09:22 BSTInvestigating - Customers with 3CX services may be experiencing phone registration issues and be unable to log in to the web interface for 3CX. This is due to a 3CX service fault, which they are actively working to resolve.We do not have an estimate to when this will be resolved, however we are actively working with 3CX to aid them in their resolution of the problem.This status will be updated as soon as we have further information.

  • UC Plus v3 Server Issues - Resolved
    by Adam Howard on 16/07/2019 at 09:06

    The below issue is resolved to register the accounts please reboot the desktop client.  We are sorry to inform you of the following issue. There is an issue with accounts on the new UC plus server these will show as grey and will not register their accou...

  • UC Plus v3 Server Issues
    by Adam Howard on 16/07/2019 at 08:44

    We are sorry to inform you of the following issue. There is an issue with accounts on the new UC plus server these will show as grey and will not register their accounts will show as grey. Our platform partner are pushing for a resolution with the vendor ...

  • Outbound Call Connection Failures
    on 08/07/2019 at 15:36

    Jul 8, 16:36 BSTResolved - We have not seen any further risk to the platform and are confident that the system is stable. We are therefore closing this status. A post-mortem report will be added to the status once available. If you are experiencing any difficulties with your system please contact our support team by email to voip.support@scotbbtel.co.uk.Once again we apologise for any inconvenience this incident may have caused.Jul 8, 13:26 BSTMonitoring - Our engineers have now resolved this incident, and call volumes are returning to normal. We will continue to monitor the situation.If you are still experiencing difficulties with your service please contact our support team by email to voip.support@scotbbtel.co.uk.Please accept our apologies for any inconvenience this incident may have caused.Jul 8, 13:15 BSTUpdate - This incident is also affecting inbound call set ups and access to the SBT control panels and website. The SBT support team is also unavailable by phone due to the disruption. Please direct any enquiries to our email voip.support@scotbbtel.co.ukWe are urgently working to resolve this and will provide a further update by 13:45.We apologise for any inconvenience this may cause.Jul 8, 13:09 BSTInvestigating - We are currently investigating reports of outbound calls not connecting or timing out. Customers may have some calls connect without issue, while others may not set up and time out after 30 seconds.We are working to resolve this as quickly as possible. The next update will be available by 13:30.Please accept our apologies for any inconvenience this may cause.

  • Server Update for 3CX Customers
    on 27/06/2019 at 04:01

    Jun 27, 05:01 BSTCompleted - The scheduled maintenance has been completed.Jun 26, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 26, 12:20 BSTScheduled - We will be undertaking emergency maintenance to servers hosting customer 3CX instances between 22:00 and 05:00 tonight.This maintenance is to upgrade the operating system of the servers, due to a vulnerability exposed by security experts. Due to the nature of the vulnerability we will be updating all 3CX servers in one night.Customers will see their 3CX extensions lose registration, however they will re-register without intervention once the upgrade is complete.We apologise for any inconvenience this essential maintenance may cause.

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