Services Status

Everything is under the watchful eye of our experts

Live Updates
from our
Network Operations Centre

  • Notice of Disaster Recovery Testing
    on 21/07/2019 at 02:00

    THIS IS A SCHEDULED EVENT Jul 21, 03:00 - 05:00 BSTJun 12, 15:21 BSTScheduled - Between 3 and 5am on 21/07/2019, SBT engineers will be performing disaster recovery testing on our infrastructure. This test will see traffic from our physical platform routing over our newly rebuilt cloud-native platform. This will demonstrate that no matter what happens to our data centers we can ensure that your service keeps running smoothly.Removing our reliance on physical data centers enables us to provide a much higher level of resiliency and therefore service up-time, even when faced with circumstances beyond our control. This test demonstrates our commitment to high-quality services and best-in-show platform architecture. This testing is not expected to impact services however all VoIP services, including hosted VoIP services, SIP trunking, and IAX trunking, should be considered at risk for the duration of the maintenance window.If you are currently doing any kind of IP filtering on your network, you will need to ensure this is fully up to date ahead of this testing. If you do not do so your services may not be able to connect to our cloud-native platform and will therefore not work for the duration of testing, nor in any disaster situations in future. An up to date list of IP addresses you should ensure your firewall allows can be found here:https://support.scotbbtel.co.uk/hc/en-gb/articles/215553563We would recommend avoiding IP firewalling where you can, as our network, and our suppliers' networks, can change at any time.Please accept our apologies for any inconvenience this essential testing may cause.

  • Intermittent Outbound Call Failures
    on 12/06/2019 at 14:19

    Jun 12, 15:19 BSTResolved - Monitoring shows that all traffic levels returned to normal yesterday afternoon, and have remained stable since. This status will therefore be closed.If you are experiencing issues with your service please contact our support team by email to voip.support@scotbbtel.co.uk.We apologise for any inconvenience caused.Jun 11, 14:53 BSTMonitoring - Following reports of intermittent outbound disruption to hosted VoIP, SIP Trunk, and IAX Trunk services, we have identified a spike in call attempts against our platform. This was intermittently preventing outbound calls from connecting.This traffic has now been stopped. We will continue to monitor the situation closely, however customers will now be able to make outbound calls successfully.Please accept our apologies for any inconvenience caused.

  • SBT Support Unavailable
    on 10/06/2019 at 09:14

    Jun 10, 10:14 BSTResolved - The SBT office connection has now been restored, and the support team is again able to receive calls. If you have submit a case to the team during this disruption a member of the team will be in touch as soon as they can.Please accept our apologies for any inconvenience caused.Jun 10, 10:01 BSTInvestigating - The SBT Support team is currently unavailable due to connectivity disruption in the SBT office. The team will be unable to answer phone calls until this incident is resolved. In the meantime, please submit cases by email to voip.support@scotbbtel.co.uk for the team to respond to once connectivity has been restored.We are working to restore connectivity as soon as we can. This status will be updated by 10:30.We apologise for any inconvenience this may cause.

  • Network Services Phones
    by Karl Machen on 07/06/2019 at 13:29

    Hello, We are currently experiencing technical difficulties with our in house phone system. This is being worked on by our engineers and will be operational as soon as possible. Our ticketing system and emails are all working as normal so please continue...

  • Handset Profiles on SHPBX
    by Adam Howard on 04/06/2019 at 07:30

    Good Morning, We found that a limited number of handset profiles were overwritten with legacy profiles, yesterday and reported this to our platform partner they have now restored the most recent version of these profiles. If any of handsets have been affe...

  • Resolved - SHPBX Customer Navigation
    by Adam Howard on 03/06/2019 at 12:00

    Good Afternoon,  The below issue has been resolved as of approximately 11.30 Please accept our apologies for the inconvenience once again. Regards  Nimans Network Services Good Morning,  We have identified an issue where white shading appears around the ...

  • SHPBX Customer Navigation
    by Adam Howard on 03/06/2019 at 08:46

    Good Morning,  We have identified an issue where white shading appears around the white text in the navigation for the customer interface of random customers this morning. This has been reported to the platform partner and we hope to resolve this as soon ...

  • MSO - Virgin Media Fibre Outage
    by Adam Howard on 29/05/2019 at 12:52

    Good Morning,  Please see a complete log of this incident from yesterday any circuits affected by this issue should now be resolved. If you can please raise a ticket if you still have any issues with data services so they can be investigated. 29/05/2019 0...

  • MSO - Virgin Media Fibre Outage
    by Adam Howard on 29/05/2019 at 11:09

    Please see the latest update on this issue Virgin engineers are still on site working hard to restore services to the fibre break identified at the Camden hubsite, Nimans will continue to chase Virgin for more information on an ETA to fix. 29/05/2019 12:...

  • MSO - Virgin Media Fibre Outage
    by Adam Howard on 29/05/2019 at 10:36

    Good Morning,  We are sorry to inform you there is a Major Incident with circuits we provide through Virgin Media Business today. We will keep you informed of updates as frequently as possible. Please see the latest update on the incident  Relating to t...

  • Notice of Disaster Recovery Testing
    on 19/05/2019 at 04:00

    May 19, 05:00 BSTCompleted - The scheduled maintenance has been completed.May 19, 03:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 16, 15:08 BSTUpdate - Just to further advise customers, during this maintenance window (3-5am on a Sunday) we will be re-pointing various DNS entries for our SBT VoIP services so that traffic routes to our new platform located in Amazon Web Services. As a result, customers will see phone calls going to and from AWS, rather than our Telehouse datacentre. This work will only impact Hosted PBX and SIP Trunking calls, and not IAX trunk calls.In preparation for this testing, we would like to recommend customers using IP firewalling ensure that their firewall rules are up to date and include all of our IP addresses.Particularly, you should expect to send and receive VoIP traffic from the following additional IP addresses:3.9.45.177, 35.176.199.55, 35.177.2.133, 35.177.5.6, 35.177.89.52, 35.178.61.16Information on the IP addresses SBT may send traffic from can be found here:https://support.scotbbtel.co.uk/hc/en-gb/articles/215553563Customers who do not perform IP filtering in their network will not need to make any changes ahead of this recovery testing.Thank you for your understanding of the necessity of this maintenance as we work to bring increased reslilience to our telecoms services.May 14, 09:30 BSTScheduled - Between 0300 and 0500 on Sunday the 19th of May, SBT engineers will be performing recovery testing on our infrastructure. This testing is not expected to impact services, however all VoIP services should be considered at risk for the duration of the maintenance window.Please accept our apologies for any inconvenience this essential maintenance may cause.

  • Network Maintenance Advisory
    on 15/05/2019 at 22:00

    May 15, 23:00 BSTCompleted - The scheduled maintenance has been completed.May 15, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 13, 09:27 BSTScheduled - During the night of 15th of May we will be undergoing work to improve our network resilience.All connectivity services, including broadband, FTTC, ethernet, and fibreline, should be considered at risk for the duration of the maintenance window.We apologise for any inconvenience caused by this essential maintenance.

  • GS-hosted Scheduled Maintenance
    by Adam Howard on 13/05/2019 at 14:55

    We have noticed a very small level of calls cutting off for certain customers and will address this by rolling out some changes to the proxy server for the platform tonight at approx. 8pm we do not anticipate any downtime during this Maintenance window bu...

  • Simplified Hosted - Analytics and Call Recording Issue
    by Adam Howard on 09/05/2019 at 09:52

    Our platform partner has informed us the API for call recording has been changed by the platform vendor which has prevented the analytics platform from successfully pulling call recordings from the Portaone platform into analytics. They are currently rewr...

  • Fault Portal Refresh May be Required
    by Adam Howard on 08/05/2019 at 10:33

    Hello,  There have been some issues with our portal processing images to address this I had to restore the templates this may mean that some of the elements in the web pages need to be restored from the server rather than using the cached version.  To add...

  • RESOLVED - Simplified Hosted PBX - Service Unavailable
    by Adam Howard on 30/04/2019 at 13:25

    Please note the below has been resolved it resulted in 5 minutes of downtime.Good Afternoon,If you attempt to visit https://portal.simplifiedhostedpbx.co.uk/ you will be met with the below response our platform partner is currently investigating and will ...

  • SHPBX Issues - Advanced Analytics and Intermittent Portal Access
    by Adam Howard on 24/04/2019 at 14:57

    Good Afternoon, There may be some intermittent problems with the portal loading we have observed this twice today for a limited time portal seems to stall and is slow to load eventually giving the error that the site is unreachable. This is resolved by a ...

  • Resolved - TalkTalk - Outbound/CPS Issues - Multiple Area's
    by Adam Howard on 18/04/2019 at 12:39

    Good Afternoon, I am pleased to confirm this issue is now resolved please see further details as follows.  Incident Duration : 0 day(s) 1 hour(s) 36 minute(s). Next Update Time: Incident Closed Outage Description Reports have been received fro...

  • Update: 11:03 - TalkTalk - Outbound/CPS Issues - Multiple Area's
    by Adam Howard on 18/04/2019 at 10:05

    Although the problem is being acknowledged in the Midlands by TalkTalk we are finding resellers reporting this in other areas so we are still sending through any examples as well  Incident Duration : 0 day(s) 0 hour(s) 5 minute(s). Outage Des...

  • TalkTalk - Outbound/CPS Issues - Multiple Area's
    by Adam Howard on 18/04/2019 at 09:08

    Sincerest apologies but it appear there is an issue with outbound calls which are provided through TalkTalk for WLR and LLU lines. We have had reports from multiple resellers that they have several customers being affected by an outbound issue where they ...

Comments are closed.