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  • Tipicall Issue
    by Ben Hutchinson on 10/07/2020 at 11:53

    Hi All, We can now confirm that this issue is now resolved, we are awaiting an RFO and this con be provided once we receive it. If your customer continue reporting issues, please raise a ticket in the standard way and we will investigate. Thanks

  • Tipicall Issue
    by Ben Hutchinson on 10/07/2020 at 11:36

    Hi All, We have just been asked by Talktalk to retest the affected services, if you do retest and still have issues, please let us know. Thanks

  • Tipicall Issue
    by Ben Hutchinson on 10/07/2020 at 11:13

    Hi All, We are currently investigating an issue with Talktalk SIP, the symptoms include call quality issues, unable to get a line. I will be posting updates here when they come in. Thanks

  • Network Maintenance Advisory
    on 01/07/2020 at 01:00

    Jul 1, 02:00 BSTCompleted - The scheduled maintenance has been completed.Jun 30, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 23, 08:15 BSTScheduled - Hi,“During the night of 30/06/2020 one of our suppliers will be undergoing work to improve their network resilience. All connectivity & VoIP services should be considered at risk for the duration of the maintenance window:Start date & time: 30/06/2020 @ 22:00 GMTEnd date & time: 01/07/2020 @ 02:00 GMTWe apologise for any inconvenience caused by this essential maintenance.”

  • Hosted 3CX Maintenance
    on 25/06/2020 at 00:00

    Jun 25, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 24, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:37 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 24/06/2020 @ 20:00 GMTEnd date & time: 25/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 24/06/2020 at 00:00

    Jun 24, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 23, 20:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:37 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 23/06/2020 @ 20:00 GMTEnd date & time: 24/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 23/06/2020 at 00:00

    Jun 23, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 22, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:36 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 22/06/2020 @ 20:00 GMTEnd date & time: 23/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Taltalk / Tipicall SIP
    by Karl Machen on 22/06/2020 at 08:19

    Good Morning Partner, Our SIP partner is experiencing some difficulties with one of their SIP servers which could impact some calls. The symptoms being reported are dropped calls, delayed call connection or no dial tone. If any of your customers are expe...

  • Hosted 3CX Maintenance
    on 20/06/2020 at 00:00

    Jun 20, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 19, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:35 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 19/06/2020 @ 20:00 GMTEnd date & time: 20/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Vodafone network outage
    on 19/06/2020 at 13:45

    Jun 19, 14:45 BSTResolved - This incident has been resolved.Jun 19, 14:45 BSTIdentified - The Vodafone nationwide outage has now cleared and our internal testing shows calls passing without issue.Thank you for your patience in this Vodafone outageJun 19, 14:06 BSTUpdate - Our upstream supplier confirm this to be a wider issue with Vodafone and is affecting inbound and outbound calls.The SBT Support lines [01225800888 & 01225800900] will be affected by this so please use an alternate mobile provider to call or email our support teams on voip.support@scotbbtel.co.uk or partnervoip.support@scotbbtel.co.ukJun 19, 13:56 BSTInvestigating - We are currently investigating reports of intermittent inbound and outbound call failures with one of our upstream carriers.We apologise for any inconvenience this may cause. We will provide a further update by 15:00(BST) today 19th June.

  • Hosted 3CX Maintenance
    on 19/06/2020 at 00:00

    Jun 19, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 18, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:35 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 18/06/2020 @ 20:00 GMTEnd date & time: 19/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Emergency Planned Engineering Works (EPEW)
    on 18/06/2020 at 22:01

    Jun 18, 23:01 BSTCompleted - The scheduled maintenance has been completed.Jun 18, 22:02 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 17, 15:27 BSTScheduled - SBT are required to undertake Emergency Planned Engineering Works (EPEW), where there may be some impact to the customer base on calls in progress between 22:00 – 23:00 (BST).SBT are undertaking essential maintenance to servers in our Data centres, where failover of such servers and routes may affect some call set ups during this narrow engineering window, but the time of these works is selected so that we have mitigated it to be least impacting to our customers.

  • Simplified Hosted
    by Karl Machen on 18/06/2020 at 09:08

    Dear Partner, The Simplified Hosted Portal has now been returned to service. We are not expecting there to be any issues but if you do experience any please contact us at technical@beyondconnectivity.co.uk Again, I apologise for any inconvenience caused ...

  • Simplified hosted
    by Karl Machen on 18/06/2020 at 07:59

    Good morning all, Simplifiedhostedpbx.co.uk is unavailable this morning. We are performing some emergency maintenance which will be resolved as soon as possible. The service is unaffected and calls can continue to be made and received as per normal, only...

  • Hosted 3CX Maintenance
    on 18/06/2020 at 00:00

    Jun 18, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 17, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:34 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 17/06/2020 @ 20:00 GMTEnd date & time: 18/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 17/06/2020 at 00:00

    Jun 17, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 16, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:33 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 16/06/2020 @ 20:00 GMTEnd date & time: 17/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Hosted 3CX Maintenance
    on 16/06/2020 at 00:00

    Jun 16, 01:00 BSTCompleted - The scheduled maintenance has been completed.Jun 15, 20:01 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 5, 14:33 BSTScheduled - We will be performing maintenance on our hosted 3CX services and applying, where required, the latest updates to ensure we offer the latest functionality and protect against any vulnerabilities, security issues and known bugs.The changelog can be viewed at https://www.3cx.com/blog/change-log/phone-system-change-log/Start date & time: 15/06/2020 @ 20:00 GMTEnd date & time: 16/06/2020 @ 01:00 GMTWe apologise for any inconvenience caused by this essential maintenance.

  • Issues accessing the SBT Control Panel via http://sso.scotbbtel.co.uk
    on 15/06/2020 at 11:28

    Jun 15, 12:28 BSTResolved - We can confirm this issue has now been resolved and apologise for any inconvenience this may have caused.Jun 15, 11:10 BSTMonitoring - We believe we have identified the cause of the issue and a fix has been implemented. We will place this status in monitoring until this afternoon. We apologise for any inconvenience this may causeJun 15, 10:38 BSTUpdate - We are still investigating the control panel issues. A further update will be provided at 12pmJun 15, 09:14 BSTInvestigating - We are currently investigating issues accessing the SBT Control Panel via http://sso.scotbbtel.co.uk for a subset of our customers. We will provide an update at 10:30 am.We apologise for any inconvenience this may cause

  • Planned Maintenance Notification
    on 10/06/2020 at 02:00

    Jun 10, 03:00 BSTCompleted - The scheduled maintenance has been completed.Jun 9, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 27, 12:37 BSTScheduled - Hi,During the night of 09/06/2020 one of our suppliers will be undergoing work to improve their network resilience. All services, including Hosted VoIP, broadband, FTTC, ethernet, and Fibreline, will be considered at high risk for the duration of the maintenance window:Start date & time: 09/06/2020 @ 23:00 GMTEnd date & time: 10/06/2020 @ 04:00 GMTWe are classifying this maintenance as high risk with a potential service disruption of up to 30 minutes within the allotted window, but call/circuit services may temporary drop and reconverge over new links well within the 30 minute period.We apologise for any inconvenience caused by this essential maintenance.

  • Network Maintenance Advisory
    on 03/06/2020 at 02:00

    Jun 3, 03:00 BSTCompleted - The scheduled maintenance has been completed.Jun 2, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May 27, 09:44 BSTScheduled - Hi,“During the night of 02/06/2020 one of our suppliers will be undergoing work to improve their network resilience. All connectivity services, including broadband, FTTC, ethernet, and Fibreline, will be affected for the duration of the maintenance window:Start date & time: 02/06/2020 @ 23:00 GMTEnd date & time: 03/06/2020 @ 03:00 GMTDowntime is expected to be no more than 60 minutes.We apologise for any inconvenience caused by this essential maintenance.”

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