Services Status
VoIP 
Broadband 
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RESOLVED: Voip Control Panel issues
This service post has been resolved. The following closing update was provided: These issues have now been resolved.
Updated Thu, 16 May 2013 08:00:12 +0100
UPDATED: Voip Control Panel issues
Our engineers have implemented necessary fix to our storage cluster. All affected services are getting back to normal operation. We will keep monitoring the situation and post an update about full recovery at 8:00am [BST]
We are currently working to resolve this issue and expect to provide the next update by Thursday 16th May 2013 @ 08:00 (BST)
Updated Thu, 16 May 2013 07:09:59 +0100
UPDATED: Voip Control Panel issues
We ave identified the primary cause of the issue. Our engineers are waiting for an update from 3rd party vendor to provide an emergency fix.
We are currently working to resolve this issue and expect to provide the next update by Thursday 16th May 2013 @ 08:00 (BST)
Updated Thu, 16 May 2013 05:07:30 +0100
UPDATED: Voip Control Panel issues
We ave identified the primary cause of the issue. Our engineers are waiting for an update from 3rd party vendor to provide an emergency fix.
We are currently working to resolve this issue and expect to provide the next update by Thursday 16th May 2013 @ 08:00 (BST)
Updated Thu, 16 May 2013 05:06:05 +0100
NEW: Voip Control Panel issues
Services Affected:
VoIP
Overview:
We are currently experiencing an issue with customer control panels.
Impact:
Customers are not able to save any custom changes to SBTs hosted pbx cluster.
SBT Action:
Our engineers are actively working on this issue and our operations team is closely monitoring the situation. We will post next update @ 03:00am [BST]
We are currently working to resolve this issue and expect to provide the next update by Thursday 16th May 2013 @ 08:00 (BST)
Updated Thu, 16 May 2013 02:13:44 +0100
COMPLETED: Network Infrastructure Upgrades (Thursday 9th May 2013, 03:00 - 08:36 (BST))
This maintenance has been completed. The following closing update was provided: This work was completed successfully
Updated Thu, 09 May 2013 08:36:57 +0100
RESOLVED: Inbound Call Issues
This service post has been resolved. The following closing update was provided: Through our testing with customers and internal monitoring, we now believe this issue to be resolved.
Updated Wed, 08 May 2013 16:06:28 +0100
UPDATED: Inbound Call Issues
Our engineers have made additional changes to rectify the issue. We are now testing with customers to confirm this has resolved the issue. If you are still seeing the same problem please contact our customer services team.
We are currently working to resolve this issue and expect to provide the next update by Wednesday 8th May 2013 @ 15:55 (BST)
Updated Wed, 08 May 2013 14:57:07 +0100
NEW: Inbound Call Issues
Services Affected:
VoIP
Overview:
We are aware of inbound call issues for customers who have ported numbers into SBT
Impact:
Some customers may be experiencing problems with inbound phone calls, which will result in audio issues and potential busy tones when attempting to be called.
SBT Action:
Our engineers are currently investigating the platform to identify the root cause before implementing any changes to resolve this issue.
We are currently working to resolve this issue and expect to provide the next update by Wednesday 8th May 2013 @ 15:55 (BST)
Updated Wed, 08 May 2013 13:12:15 +0100
SCHEDULED: Network Infrastructure Upgrades (Thursday 9th May 2013, 03:00 - 08:36 (BST))
Services Affected:
No Core Services
Overview:
We need to perform essential maintenance to increase network capacity.
Impact:
We do not expect a break in service although this work will put the service at high risk for the duration of the change window.
SBT Action:
Our engineers will be on hand to monitor the platform throughout the maintenance window.
Updated Tue, 07 May 2013 16:32:22 +0100
SCHEDULED: IAX Migration (Monday 13th May 2013, 12:00 - 23:59 (BST))
Services Affected:
VoIP
Overview:
As part of our ongoing investment into our infrastructure we have developed and built a new IAX platform that provides additional capacity and increased resilience throughout the network.
Impact:
We have recently migrated outbound IAX services to route over the new platform, and the next stage will be to introduce inbound IAX.
This move will complete on 13/05/2013. In preparation, we would like to remind customers who firewall inbound connections to their PBX servers, that they will need to update their firewall rules to allow our new servers. A full list of IP ranges used by the SBT platforms can be found here: https://support.scotbbtel.co.uk/entries/23135131-What-IP-addresses-may-SBT-send-VoIP-traffic-from-. We advise customers to restart their PBX after the scheduled maintenance has taken place, to ensure they pick up the new DNS records.
in preparation for the move we would ask that all customers using either direct IP addresses or legacy hostnames ensure their PBXs are configured to iax.trunk.scotbbtel.co.uk, unless you are a partner, in which case we will manage the DNS change at our end.
If you have any questions regarding this migration, please contact our customer services team on voip.support@scotbbtel.co.uk or 01225800888.
SBT Action:
SBT will manage DNS configuration to ensure the transition is as smooth as possible. As mentioned above, we ask customers to ensure that they are pointing to iax.trunk.scotbbtel.co.uk (with the exception of Partners) and to ensure any firewall rules are amended.
Updated Tue, 07 May 2013 15:10:05 +0100
RESOLVED: IAX outbound call failures
This service post has been resolved. The following closing update was provided: We have significantly reduced the capacity on the current system and we are no longer seeing call failures as we were before.
Updated Fri, 03 May 2013 16:02:40 +0100
UPDATED: IAX outbound call failures
Since making a change last night customers may need to restart their PBX software to ensure they are using the new routing available.
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 12:00 (BST)
Updated Fri, 03 May 2013 09:18:13 +0100
RESOLVED: Network Routing Issue
This service post has been resolved. The following closing update was provided: This issue has been resolved and we will continue to monitor the platform closely.
Updated Fri, 03 May 2013 08:55:04 +0100
RESOLVED: Network Routing Issue
This service post has been resolved. The following closing update was provided: This issue has been resolved and we will continue to monitor the platform closely.
Updated Fri, 03 May 2013 08:55:03 +0100
NEW: Network Routing Issue
Services Affected:
No Core Services
Overview:
We are currently investigating a network routing issue within the SBT network
Impact:
Some customers may be unable to reach the SBT network, or may have issues connecting to external networks if you are using SBT broadband connections
SBT Action:
Our engineers are working to identify the cause of the problem with the highest priority
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 09:28 (BST)
Updated Fri, 03 May 2013 08:41:05 +0100
UPDATED: IAX outbound call failures
We have made a change to the platform which will filter through over the next few hours. This will increase the capacity for outbound calls.
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 12:00 (BST)
Updated Thu, 02 May 2013 16:07:54 +0100
UPDATED: IAX outbound call failures
We have identified a hardware failure which is impacting the provision of the Outbound IAX service. Our Engineers are working on a resolution.
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 12:00 (BST)
Updated Thu, 02 May 2013 13:18:38 +0100
UPDATED: IAX outbound call failures
Our engineers are continuing to work on the platform and we are seeing a reduction in the amount of issues being seen by customers. We have further work which we are in the process of implementing.
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 12:00 (BST)
Updated Thu, 02 May 2013 12:21:58 +0100
UPDATED: IAX outbound call failures
We are currently working on reducing the amount of load on the IAX platform to minimise the affect this issue is having on customers.
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 12:00 (BST)
Updated Thu, 02 May 2013 10:23:56 +0100
NEW: IAX outbound call failures
Services Affected:
VoIP
Overview:
We are currently investigating reports from customers using out IAX platform that calls are failing within the first 30 seconds of being set up
Impact:
Customers may see issues when attempting to make outbound calls
SBT Action:
Our engineers are currently investigating the issue with customers to identify any potential causes
We are currently working to resolve this issue and expect to provide the next update by Friday 3rd May 2013 @ 12:00 (BST)
Updated Thu, 02 May 2013 09:21:45 +0100
RESOLVED: Broadband Authentication Issues
This service post has been resolved. The following closing update was provided: Following the release of the patch yesterday we have seen no further occurrences of this problem with customers.
Updated Wed, 01 May 2013 10:48:34 +0100
UPDATED: Broadband Authentication Issues
Our engineers have applied a patch onto our parts of our DSL network which we believe will help stabilise customers connections. As customers routers re authenticate with our platform they will automatically use the patched connection. We will continue to monitor throughout the evening.
We are currently working to resolve this issue and expect to provide the next update by Wednesday 1st May 2013 @ 10:00 (BST)
Updated Tue, 30 Apr 2013 16:17:49 +0100
COMPLETED: Network Infrastructure Upgrades (Tuesday 30th April 2013, 00:00 - 11:08 (BST))
This maintenance has been completed. The following closing update was provided: The maintenance was partially completed as a firmware issue was detected by our engineers.
Updated Tue, 30 Apr 2013 11:08:51 +0100
NEW: Broadband Authentication Issues
Services Affected:
Broadband
Overview:
We are aware of some customers having issues with their broadband connections failing intermittently
Impact:
Customers may see their broadband connections disconnect and reconnect regularly
SBT Action:
Our engineers are currently investigating the issue as a matter of priority
We are currently working to resolve this issue and expect to provide the next update by Wednesday 1st May 2013 @ 10:00 (BST)
Updated Tue, 30 Apr 2013 10:44:08 +0100
SCHEDULED: Network Infrastructure Upgrades (Tuesday 30th April 2013, 00:00 - 11:08 (BST))
Services Affected:
No Core Services
Overview:
We need to perform essential maintenance to increase network capacity.
Impact:
We do not expect a break in service although this work will put the service at high risk for the duration of the change window.
SBT Action:
Our engineers will be on hand to monitor the platform throughout the change.
Updated Fri, 26 Apr 2013 15:36:43 +0100
RESOLVED: IAX Outbound call failures
This service post has been resolved. The following closing update was provided: The issue has been resolved and we have identified further enhancements which we will be implementing throughout the next few weeks.
Updated Fri, 26 Apr 2013 13:21:49 +0100
COMPLETED: Broadband Network Upgrade (Friday 26th April 2013, 07:00 - 11:15 (BST))
This maintenance has been completed. The following closing update was provided: This work completed successfully.
Updated Fri, 26 Apr 2013 11:15:19 +0100
UPDATED: IAX Outbound call failures
The issue has currently subsided but our engineers have identified a potential network issue which we are currently investigating further.
We are currently working to resolve this issue and expect to provide the next update by Friday 26th April 2013 @ 09:00 (BST)
Updated Thu, 25 Apr 2013 16:02:53 +0100
NEW: IAX Outbound call failures
Services Affected:
VoIP
Overview:
We are aware some customers may be experiencing intermittent IAX Outbound call failures.
Impact:
Some customers may be unable to make IAX Outbound calls.
SBT Action:
Our Engineers are investigating the root cause and a further update will be posted as soon as more information is available.
We are currently working to resolve this issue and expect to provide the next update by Friday 26th April 2013 @ 09:00 (BST)
Updated Thu, 25 Apr 2013 14:58:24 +0100
SCHEDULED: Broadband Network Upgrade (Friday 26th April 2013, 07:00 - 11:15 (BST))
Services Affected:
Broadband
Overview:
We will be completing the upgrade of our broadband network as part of our investment into our infrastructure
Impact:
We have performed extensive testing in house over the last 7 days and there is no expected downtime for customers during this maintenance window
SBT Action:
Our engineers will be on hand to monitor the platform and perform additional testing afterwards to ensure that service is fully operational
Updated Thu, 25 Apr 2013 11:46:58 +0100
RESOLVED: Broadband Outage
This service post has been resolved. The following closing update was provided: From our internal monitoring, and testing with customers, we can confirm that the roll back procedure executed earlier has restored service.
Updated Fri, 19 Apr 2013 11:56:27 +0100
COMPLETED: Broadband Network Upgrade (Thursday 18th, 19:00 - Friday 19th April 2013, 10:59 (BST))
This maintenance has been completed. The following closing update was provided: This work has been reverted this morning, please see: http://www.SBTstatus.com/viewpost.php?id=513
Updated Fri, 19 Apr 2013 10:59:46 +0100
UPDATED: Broadband Outage
We have reverted the change from last night, we now ask that any customers having issues reboot their router which will reconnect correctly.
We are currently working to resolve this issue and expect to provide the next update by Friday 19th April 2013 @ 11:38 (BST)
Updated Fri, 19 Apr 2013 10:39:05 +0100
NEW: Broadband Outage
Services Affected:
Broadband
Overview:
Following a change to our broadband platform last night, we have identified an issue with customers using SBT broadband
Impact:
Customers may have issues connecting to external sites, or using our VoIP services with our broadband platform
SBT Action:
Our engineers are currently in the process investigating the root cause of the issue, and we have began the process of reverting the change
We are currently working to resolve this issue and expect to provide the next update by Friday 19th April 2013 @ 11:38 (BST)
Updated Fri, 19 Apr 2013 10:10:54 +0100
SCHEDULED: Broadband Network Upgrade (Thursday 18th, 19:00 - Friday 19th April 2013, 10:59 (BST))
Services Affected:
Broadband
Overview:
As part of our ongoing investment in our infrastructure, the next phase is to upgrade a section of our broadband network.
Impact:
There is no planned downtime for customers, but we do ask that if your broadband does fail to connect, please reboot your router after the maintenance windows is closed which should bring it back on line.
SBT Action:
Our engineers will be monitoring the service throughout the maintenance window, and after the upgrade has been finished, to ensure minimal impact to the service.
Updated Wed, 17 Apr 2013 14:18:38 +0100
COMPLETED: Fax and Voicemail Housekeeping (Monday 1st, 03:00 - Thursday 4th April 2013, 08:47 (BST))
This maintenance has been completed. The following closing update was provided: This work was completed successfully
Updated Thu, 04 Apr 2013 08:47:32 +0100
SCHEDULED: Fax and Voicemail Housekeeping (Monday 1st, 03:00 - Thursday 4th April 2013, 08:47 (BST))
Services Affected:
No Core Services
Overview:
This communication is to notify you that our next phase for deleting stored fax and voicemail aged 3 months or older in accordance with our main terms and conditions is continuing.
Impact:
Customers will be unable to access stored fax or voicemails in accordance with the following schedule;
Monday 1st April
Voicemail - Delete anything over 3 months old
Fax - Delete anything over 3 months old
We will be deleting the data in accordance with our main terms and conditions http://www.scotbbtel.co.uk/tandcs.
Additional information can be found at http://www.scotbbtel.co.uk/blog/2010/06/data-retention-policy-update.
SBT Action:
Our Systems Operations team will be performing this maintenance.
Updated Wed, 27 Mar 2013 16:33:36
COMPLETED: Call recording access unavailable (Tuesday 26th March 2013, 00:01 - 09:32 (GMT))
This maintenance has been completed. The following closing update was provided: This work was completed successfully.
Updated Tue, 26 Mar 2013 09:32:35
SCHEDULED: Call recording access unavailable (Tuesday 26th March 2013, 00:01 - 09:32 (GMT))
Services Affected:
VoIP
Overview:
We are performing maintenance on one of our call recording file stores to protect service.
Impact:
Customers may be unable to listen to any recorded calls for the during of this maintenance. Call recordings taken during this time will be will not be lost.
SBT Action:
We will be monitoring the platform closely during this maintenance and will update the status once this has been completed.
Updated Fri, 22 Mar 2013 14:37:04
COMPLETED: Fax and voicemail housekeeping (Monday 18th March 2013, 03:00 - 16:56 (GMT))
This maintenance has been completed. The following closing update was provided: Phase I has been completed. A new status will be posted to cover Phase II.
Updated Mon, 18 Mar 2013 16:56:54
SCHEDULED: Fax and voicemail housekeeping (Monday 18th March 2013, 03:00 - 16:56 (GMT))
Services Affected:
VoIP
Overview:
This communication is to notify you that in the following three weeks we will deleting stored fax and voicemail aged 3 months or older in accordance with our main terms and conditions.
Impact:
Customers will be unable to access stored fax or voicemails in accordance with the following schedule;
1st Phase: Monday 18th March
Voicemail - Delete anything over 6 months old
Fax - Delete anything over 1 year old
2nd Phase: Monday 1st April
Voicemail - Delete anything over 3 months old
Fax - Delete anything over 3 months old
We will be deleting the data in accordance with our main terms and conditions http://www.scotbbtel.co.uk/tandcs.
Additional information can be found at http://www.scotbbtel.co.uk/blog/2010/06/data-retention-policy-update.
SBT Action:
Our Systems Operations team will be performing this maintenance.
Updated Mon, 11 Mar 2013 16:19:32