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  • SI - Openreach Appointment Availability Failing
    by Daniel Goodier on 17/11/2017 at 17:08

    Hello,Notification to all of our resellers using SI to raise WLR faults, Openreach appears to be experiencing system issues impacting the Appointment Availability dialogue service. We have advised Openreach of this issue and they have confirmed that there...

  • Connectivity Loss of Service- London
    on 15/11/2017 at 11:49

    Nov 15, 11:49 GMTResolved - Our supplier has identified the root cause and implemented a fix.Nov 14, 17:38 GMTUpdate - This incident is still under investigation. An update will be provided by 09:00. We apologise for any inconvenience this may cause.Nov 14, 14:54 GMTIdentified - Some customers in the Greater London area will currently be experiencing a loss of service. This is due to a fault in our upstream supplier's network. The incident will be affecting Broadband and Fibre customers in the following area codes: 02030 02031 02032 02070 02071 02072 02073 02074 02075 02076 02077 02078 02081 02082 02083 02087 02089 An update will be provided by 17:00. We apologise for any inconvenience this may cause.

  • Calls Transfers
    on 15/11/2017 at 09:25

    Nov 15, 09:25 GMTResolved - Following additional work reviewing further types of transfers, we have addressed all known concerns with call transfers. Thank you for your patience during this roll out.Nov 14, 10:09 GMTUpdate - Further work to resolve issues transferring calls internally has been released overnight, and we are have received confirmation from a number of customers that this issue is now resolved. However, work is ongoing to resolve issues with calls being transferred to external numbers, such as mobile phones. To help us diagnose and resolve this incident, please contact our support team by email to voip.support@scotbbtel.co.uk with the following information: 1. Your Customer ID 2. What type of phones are being used. 3. The specific call behaviour (e.g. A calls in to B, who transfers it to C using a Yealink T20). 4. An example call. Your assistance is greatly appreciated. We apologise for any inconvenience this may cause.Nov 9, 18:36 GMTMonitoring - We have rolled out the updates and will continue to monitor further reports of call transfer issues.Nov 9, 14:48 GMTInvestigating - We recently rolled out some improved functionality, so that when a call is transferred, the original customer’s caller id will be forwarded when the transfer completes. Following this we have received & resolved a number of reports of call transfers failing, or behaving out of the ordinary for some types of phone handsets. We have some further improvements being rolled out this evening. Specifically, the problems identified have usually been related to customers with small MTU settings, and large packet sizes, causing the broadband routers and/or phones to reject the transfer. You would experience this as the call cutting off when you complete the transfer. If you continue to experience problems with call transfers after 10th November, then please contact our support team by email to voip.support@scotbbtel.co.uk with the following information: 1. Your Customer ID 2. What type of phones are being used. 3. The specific call behaviour (e.g. A calls in to B, who transfers it to C using a Yealink T20). 4. An example call. We need this information to diagnose any remaining issues. Your assistance is greatly appreciated. We apologise for any inconvenience this may cause.

  • Strategic Imperatives - Maintenance - Completed
    by Daniel Goodier on 13/11/2017 at 09:08

    Hello,The maintenance on Strategic Imperatives completed around midnight on Friday and all services resumed as expected.Many thanks,Dan

  • Strategic Imperatives - Maintenance
    by Daniel Goodier on 10/11/2017 at 17:32

    Hello,Please be aware, Strategic Imperatives will be down from 9pm tonight for essential maintenance. We are expecting normal service to resume tomorrow but we will send a further update on Monday.Many thanks,Dan

  • Essential Hardware Maintenance
    on 10/11/2017 at 09:20

    Nov 10, 09:20 GMTCompleted - This maintenance was successfully completed during the maintenance window. If you are experiencing any issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We apologise for any inconvenience this may have caused.Nov 9, 20:00 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 8, 13:06 GMTScheduled - Our engineers will be performing essential maintenance between 20:00 on 09/11/2017 and 06:00 on 10/11/2017. The following services should be considered at risk for the duration of the maintenance: - Hosted VoIP - Outbound IAX calls - SBT Cloud websites - SBT Cloud control panel - Legacy Cloud email service - Legacy Cloud websites We apologise for any inconvenience this may cause.

  • [RFO] - Virtual Inbound Number - Service Outage - resolved
    by Daniel Goodier on 09/11/2017 at 15:24

    Good Afternoon,Please see below the RFO supplied by Vodafone regarding the outage on the 1st November which had an effect on all Nimans Number Manager "red" numbers.https://goo.gl/sbwUkKWe hope this report will give you an understanding of why this occurr...

  • Outbound Caller ID Incorrect
    on 03/11/2017 at 10:46

    Nov 3, 10:46 GMTResolved - No further work is required on this incident, therefore the incident is resolved. A postmortem report will be available within two working days on this status. If you are still experiencing issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We apologise for any inconvenience this may have caused.Nov 3, 09:03 GMTMonitoring - Following work completed overnight, this incident is now resolved. This status will be left in a monitoring state until we have confirmation that no further work is required. If you are still experiencing issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We apologise for any inconvenience this may have caused.Nov 2, 16:55 GMTUpdate - The work to resolve this issue has been written, and will be deployed overnight due to the sensitive nature of the change. An update will be post on this status by 09:30am. Please accept our apologies for an inconvenience this may have caused.Nov 2, 15:06 GMTUpdate - Our engineers have identified the cause of this incident, and are continuing to work to resolve it. A further update will be post by 17:00. We apologise for any inconvenience this may cause.Nov 2, 13:22 GMTIdentified - Our engineers have identified the cause of the incident, and are working to resolve it. A further update will be provided by 15:00. Please accept our apologies for an inconvenience this may have caused.Nov 2, 11:24 GMTUpdate - This incident is still under investigation with our engineers. A further update will be post by 13:00. We apologise for any inconvenience this may cause.Nov 2, 10:27 GMTInvestigating - We are currently investigating reports of outbound calls showing the incorrect caller ID. Customers' outbound calls may show a different phone number from the list of available numbers on the account. This status will be updated by 11:30. We apologise for an inconvenience this may cause.

  • Further Update - Virtual Inbound Number - Service Outage - resolved
    by Adam Howard on 02/11/2017 at 13:00

    I am writing to update you on the MI Vodafone outage, which had an effect on all Nimans Inbound Red numbers through Number Manager.We apologise for the inconvenience caused and appreciate your patience whilst the network engineers investigated the outage ...

  • Virtual Inbound Number - Service Outage - resolved
    by Adam Howard on 02/11/2017 at 09:52

    After pro-actively testing we can now see that service has been restored. We are still awaiting official confirmation from Vodafone, once this has been provided we will let you know. An RFO will be available for this from Vodafone and is usually available...

  • Virtual Inbound Number - Service Outage
    by Daniel Goodier on 01/11/2017 at 15:54

    Hello,We are aware of a possible major service outage with our Virtual Inbound Number service - this is currently being investigated and we will be in touch as soon as we know more.Many thanks,Dan

  • Support Team Unavailable
    on 31/10/2017 at 11:00

    Oct 31, 11:00 GMTCompleted - The scheduled maintenance has been completed.Oct 31, 10:01 GMTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 30, 14:05 GMTScheduled - Our support team will be attending a departmental meeting between 10:00 and 11:00 tomorrow, 31/10/2017. During this time the support team will be unable to be contacted by phone. Please raise a ticket in the meantime, by emailing voip.support@scotbbtel.co.uk. We apologise for any inconvenience this may cause.

  • VoIP Platform Maintenance
    on 24/10/2017 at 20:20

    Oct 24, 21:20 BSTCompleted - Scheduled maintenance is now complete. All systems are back up and functioning as expected. We apologise for any inconvenience this may have caused.Oct 24, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 24, 11:06 BSTScheduled - We will be performing essential maintenance to our VoIP network between 20:00 and 23:00 tonight, 24/10/2017. Customers may see a delay in response for phone registration requests for the duration of the maintenance. The maintenance will not cause existing phone registrations to disconnect. We apologise for any inconvenience this may cause.

  • SBT Cloud Platform Maintenance
    on 24/10/2017 at 09:40

    Oct 24, 10:40 BSTCompleted - This maintenance completed successfully with extensions. If you experience any issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk We apologise for any inconvenience this may have caused.Oct 19, 09:50 BSTUpdate - This maintenance has been extended. Further work will be carried out tonight between 18:00 and 06:00. This maintenance will cause minimal disruption to services. Customers may see email and websites hosting go offline for several minutes during the maintenance window. All services should be considered 'at risk' for the duration of the maintenance. Please accept our apologies for any inconvenience this may cause.Oct 17, 11:06 BSTScheduled - Our engineers will be performing essential maintenance to the SBT Cloud platform between 17/10/2017 and 19/10/2017, from 18:00 to 06:00 each night. This maintenance will cause minimal disruption to services. Customers may see email and websites hosting go offline for several minutes during the maintenance window. All service should be considered 'at risk' for the duration of the maintenance. Please accept our apologies for any inconvenience this may cause.

  • GS-Hosted Christmas Port Dates
    by Daniel Goodier on 23/10/2017 at 14:33

    Good afternoon, It may seem a little early, however we wanted to give you as much notice as possible for the porting freeze dates this year over the Christmas period.To avoid any customer disappointment we have the following dates for any porting requirem...

  • VoIP Platform Maintenance
    on 21/10/2017 at 22:00

    Oct 21, 23:00 BSTCompleted - The scheduled maintenance has been completed.Oct 21, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct 17, 11:11 BSTScheduled - We will be performing essential maintenance to our VoIP network between 20:00 and 23:00 on 21/10/2017. Customers may see a delay in response for phone registration requests for the duration of the maintenance. The maintenance will not cause existing phone registrations to disconnect. We apologise for any inconvenience this may cause.

  • Cloud Email Sending Errors
    on 19/10/2017 at 09:19

    Oct 19, 10:19 BSTResolved - Our monitoring has shown no further issues with this service, and as a result this status will be closed. f you are still experiencing issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We apologise for any inconvenience this may have caused.Oct 19, 09:21 BSTMonitoring - Following work completed by our engineers we now believe this incident to be resolved. If you are still experiencing issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. Please accept our apologies for any inconvenience this may have caused.Oct 19, 09:06 BSTInvestigating - We are currently investigating reports of customer on our SBT Cloud email service being unable to send email. The delivery of email is working correctly, only outbound email is affected. This status will be updated with further information by 10:30am. Please accept our apologies for any inconvenience this may cause.

  • Ophelia and Openreach
    by Adam Howard on 17/10/2017 at 07:57

    We received the following update from Openreach at close of play yesterday we will provide a further update at the earliest opportunity.  16 October 2017 Impacts of Storm Ophelia                              This notification is issued as a special messag...

  • Nimans SIP - Post dial delay issue - RESOLVED
    by Daniel Goodier on 11/10/2017 at 14:50

    14:15 – Following the monitoring of our network during the course of the day, we have not seen any recurrence of the post dial delay issues being experienced since the emergency works took place last night. Incident has now been closed and an RCA will be ...

  • Nimans SIP - Post dial delay issue - RESOLVED and monitoring
    by Daniel Goodier on 11/10/2017 at 09:24

    Good morning,09:30 – Following the emergency works carried out last night, we believe that the post dial delay issues are resolved. We will continue to monitor our SIP Network throughout the day before closing the incident. We will continue to update you ...

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