Services Status

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Live Updates
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Network Operations Centre

  • Inbound Calls
    on 21/09/2017 at 08:11

    Sep 21, 09:11 BSTResolved - Good morning, we have continued to monitor this over the night and are happy that this incident has been resolved. Please accept our apologies for any inconvenience this has caused.Sep 20, 18:04 BSTMonitoring - Our upstream supplier believe they have now isolated the fault and service is fully restored. Our tests are showing that calls are now working successfully. If you have any further issues please let us know by emailing support. We believe this issue is resolved but we will continue to monitor this situation to ensure it is fully resolved. We apologise for any inconvenience this has caused.Sep 20, 17:26 BSTUpdate - Engineers with the upstream supplier believe they may have isolated the fault and are now working on a resolution. We hope to be able to send a positive update very shortly.Sep 20, 16:46 BSTUpdate - We have had further updates from our upstream provider who have identified that the outage may also affect some outbound calls. Further updates to follow in 30 minutes or as soon as any information becomes available.Sep 20, 16:28 BSTUpdate - We have identified that callers may experience a delay on the call being initiated, but the call does successfully connect when called. Our supplier is continuing to investigate the issue and the status will be updated in the next 30 minutes or as soon as any further information becomes available.Sep 20, 16:18 BSTInvestigating - We have had reports from customers having problems receiving some calls. We are currently in communications with our upstream provider who are aware of the problem and are currently investigating the issue.

  • Broadband network maintenance
    on 12/09/2017 at 05:00

    Sep 12, 06:00 BSTCompleted - The scheduled maintenance has been completed.Sep 11, 23:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 30, 16:09 BSTScheduled - Network upgrades are being deployed by one of our suppliers to our ADSL and FTTC services between the hours of 11/09/17 23:00 and 12/09/17 06:00. We do not expect this to cause any downtime for our customers however, this may cause the drop of connectivity for a few seconds for ADSL and FTTC customers. Affected lines should reconnect automatically. We apologise for any inconvenience this essential maintenance may cause.

  • SBT Cloud Control Panel Maintenance
    on 31/08/2017 at 22:00

    Aug 31, 23:00 BSTCompleted - The scheduled maintenance has been completed.Aug 31, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 31, 14:33 BSTScheduled - Our engineers will be carrying out maintenance to the SBT Cloud control panel tonight between 20:00 and 23:00. The control panel will be unavailable for the duration of this maintenance. No other services will be affected, however the control panel should be considered at risk for the duration of the maintenance. We apologise for any inconvenience this essential maintenance may cause.

  • SBT Cloud Control Panel Maintenance
    on 30/08/2017 at 21:00

    Aug 30, 22:00 BSTCompleted - The scheduled maintenance has been completed.Aug 30, 20:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 30, 09:39 BSTScheduled - Our engineers will be carrying out maintenance to the SBT Cloud control panel tonight between 20:00 and 22:00. The control panel will be unavailable for the duration of this maintenance. No other services will be affected, however the control panel should be considered at risk for the duration of the maintenance. We apologise for any inconvenience this essential maintenance may cause.

  • SBT Cloud DNS Errors
    on 30/08/2017 at 15:07

    Aug 30, 16:07 BSTResolved - This incident has been resolved.Aug 16, 11:47 BSTMonitoring - Our engineers have successfully resolved the errors syncing DNS zone files. Any records added to the control panel since the errors first began will update without further interaction. If you are still experiencing issues with your DNS, please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. Please accept our sincere apologies for the inconvenience this incident has caused.Aug 16, 09:40 BSTUpdate - Work completed overnight has not resolved issues with DNS updates not syncing. Further work on the platform will be carried out today, and additional maintenance will be performed in the maintenance window tonight. We apologise for any inconvenience this may cause. This status will be updated when more information is available.Aug 15, 15:40 BSTIdentified - Work to resolve DNS resolution errors has identified the cause of the issue. To resolve this, emergency maintenance will be carried out tonight between the hours of 20:00 and 01:00. Please accept our apologies for any inconvenience this may cause.Aug 15, 12:16 BSTInvestigating - Our engineers are currently performing emergency maintenance to resolve errors seen on SBT Cloud nameservers. This work will place website resolution at risk. Customers may see their websites go offline for several minutes. We apologise for any inconvenience this may cause. This status will be updated when more information is available.

  • Inbound Call Routing Errors
    on 24/08/2017 at 08:32

    Aug 24, 09:32 BSTResolved - We have received confirmation that the root cause of the issue has been fully resolved. The cause of the issue was a power failure in the data center of one of our upstream suppliers. This caused numbers routing through this supplier to fail. Our supplier has assured us that this was a rare incident, and are doing all they can to ensure the duration of disruption should this happen again is as little as possible. If you are still experiencing issues with your service, please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We again apologise for the disruption and any inconvenience this may have caused.Aug 23, 15:18 BSTMonitoring - Our upstream supplier has now implemented a workaround to restore service. Our internal tests show that calls are now completing successfully. This status will remain in a 'monitoring' state until we receive confirmation that the root cause have been resolved. If you are still experiencing issues with your service please contact our support team on 01738 211211 to voip.support@scotbbtel.co.uk. We apologise for any disruption and any inconvenience this may have caused.Aug 23, 15:00 BSTUpdate - We are currently working with our upstream supplier to implement a work around for affected numbers. This will route calls away from the affected network. We do not have an estimate for how long this work will take. An update will be post here as soon as further information is available. Please accept our apologies for any inconvenience this may cause.Aug 23, 13:28 BSTUpdate - This incident is still ongoing. We have not yet been given an estimated time for resolution, but are in regular communication with our supplier for updates and information. A further update will be posted when more information is available. We apologise for the disruption and any inconvenience this may cause.Aug 23, 11:15 BSTIdentified - Further investigation has found that this incident is only affecting a subset of ported numbers. The majority of customers will not see any impact. A further update will be posted by 12:00. Please accept our apologies for any inconvenience this may cause.Aug 23, 10:35 BSTInvestigating - We are aware that there is currently an inbound call failure issue affecting some phone numbers. Callers may experience a busy tone when dialing some SBT VoIP numbers. This is due to an issue being experienced by one of our upstream suppliers. We are working with this supplier to resolve the issue as soon as possible. We apologise for the disruption and any inconvenience this may cause. An update will be provided by 11:00am.

  • Plesk Platform Maintenance
    on 23/08/2017 at 10:37

    Aug 23, 11:37 BSTCompleted - This maintenance was not completed, and has not been rescheduled. Customers will not have seen any impact to live services. If you do experience any issues with your service, please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk.Aug 23, 10:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 22, 16:41 BSTScheduled - Essential maintenance to our Plesk service will be carried out between 10:00 and 12:00 on 23/08/2017. This is being completed during key hours due to the nature of the work. Customers may see mail disappear from webmail and IMAP mailboxes as a result of this work. Restoration of mail backups will be completed during the works to ensure no permanent loss of customer mail. Websites and customer databases should be considered at risk for the duration of the maintenance. We apologise for any inconvenience this may cause.

  • SBT Cloud Maintenance
    on 18/08/2017 at 10:30

    Aug 18, 11:30 BSTCompleted - This maintenance was completed successfully during our maintenance window. If you are experiencing any problems with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. Please accept our apologies for any inconvenience this essential maintenance may have caused.Aug 17, 15:14 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 17, 15:14 BSTScheduled - We will be undergoing scheduled maintenance during this time.Aug 17, 15:13 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 17, 15:13 BSTScheduled - Maintenance carried out last night was successful, however further work is required. This maintenance has been scheduled for tonight, to be carried out between 01:00 and 05:00. Customers will be unable to access the SBT Cloud control panel, and nameservers will not serve DNS for up to two minutes during the maintenance window. All services should be considered at risk for the duration of the maintenance. We apologise for any inconvenience this may cause.Aug 16, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 16, 10:00 BSTScheduled - This maintenance was successful, however further work is required. Additional maintenance will be scheduled for tonight, between 20:00 and 01:00. The SBT Cloud control panel will be unavailable for the duration of the maintenance. All other Cloud services may be considered at risk. Please accept our apologies for any inconvenience this causes.Aug 15, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 15, 15:45 BSTScheduled - To resolve issues with DNS resolution, our engineers are performing emergency maintenance to the SBT Cloud control panel. This maintenance will be carried out between 20:00 and 01:00 on 15/08/2017. Access to the SBT Cloud control panel will be unavailable for the duration of this maintenance. Other services will not be affected, but should be considered to be at risk. We apologise for any inconvenience this may cause.

  • SBT Cloud Control Panel Login Errors
    on 18/08/2017 at 10:27

    Aug 18, 11:27 BSTResolved - Following work completed by our engineers this incident is now resolved. If you are still experiencing problems logging in to the control panel please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We apologise for any inconvenience this may have caused.Aug 18, 09:03 BSTInvestigating - We are currently investigating errors with customer logins to the Cloud control panel. Customers will receive an error on entering their credentials. Our support team is able to log in. If you require any urgent changes to be made please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. Please accept our apologies for any inconvenience this causes.

  • SBT Support Unavailable
    on 17/08/2017 at 09:48

    Aug 17, 10:48 BSTCompleted - The scheduled maintenance has been completed.Aug 17, 09:30 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 17, 09:29 BSTScheduled - Our support team will be unavailable between 09:30 and 10:30 this morning, due to a departmental meeting. Please accept our apologies for the short notice. If you require support in this time please submit a ticket and our agents will get back to you as soon as they can.

  • SBT Cloud Control Panel Unavailable
    on 15/08/2017 at 14:29

    Aug 15, 15:29 BSTResolved - The control panel has been working since 11/08/2017, therefore this status is being closed. If you are experiencing issues access the SBT Cloud control panel please contact our support team on 01738 211211 or support@gadwell.com. Please accept our apologies for any inconvenience this may have caused.Aug 11, 09:57 BSTMonitoring - Work completed overnight has now been successful in restoring access to the control panel. Customers will be able to log in and manage their services as per usual. The platform will be monitored for the remainder of the day to ensure the service is stable. If you experience issues with your service please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. Please accept our sincere apologies for the inconvenience this has caused.Aug 10, 16:03 BSTUpdate - The SBT Cloud control panel and SBT Cloud store are still unavailable, and our engineers are continuing to work to restore access to these services. An update will be posted when more information on the estimated time frame for full restoration is available. We apologise for any inconvenience this may cause.Aug 9, 11:00 BSTUpdate - Our engineers are continuing to work to restore access to the SBT Cloud control panel, SBT Cloud store, and Cloud webmail. At this stage an estimated time frame for resolution is not available. This status will be updated when we have more information. Please accept our apologies for any inconvenience this may cause.Aug 8, 16:06 BSTUpdate - Work to restore access has been partially successful, and is still underway. Some customers will have had access to their databases fully restored. The SBT Cloud control panel, SBT Cloud store, and webmail are still being worked on. An update will be posted when more information on the estimated time frame for full restoration is available. We apologise for any inconvenience this may cause.Aug 8, 09:20 BSTUpdate - Work to fully restore access to our SBT Cloud control panel is continuing. Customers will be unable to log in to their control panel or any databases held on our servers. We do not have an estimated time of resolution. An update with more information will be post on this status by 13:00. Please accept our apologies for any inconvenience this may cause.Aug 7, 10:12 BSTIdentified - Our engineers are working to restore access to our SBT Cloud control panel. Services will continue to work as normal, however customers will be unable to log in to manage their accounts. We apologise for any inconvenience this may cause.

  • VoIP Platform Maintenance
    on 10/08/2017 at 04:00

    Aug 10, 05:00 BSTCompleted - The scheduled maintenance has been completed.Aug 10, 01:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 9, 15:45 BSTScheduled - Our engineers will be performing essential maintenance to our VoIP platform between 01:00 and 05:00 on 10/08/2017. This work is not service effecting, however the platform should be considered at risk for the duration of the maintenance window. We apologise for any inconvenience this maintenance may cause.

  • Re: Broadband "Slow Service" issues - Update
    by Daniel Goodier on 09/08/2017 at 13:15

    Good afternoon, 09/08/2017 14:00:00 Speeds and packet loss continue to improve across the network. Our engineers continue to monitor the service, and we expect services to improve across the afternoon.

  • Broadband "Slow Service" issues
    by Daniel Goodier on 09/08/2017 at 10:05

    Good morning,There is currently a mass issue affecting many of our broadband customers where slow speeds and packet loss are experienced. Engineers are working to investigate and resolve this issue and we will send out more updates when they come in. If y...

  • Support team unavailable between 12:00 - 12:30 07/08/2017
    on 07/08/2017 at 11:30

    Aug 7, 12:30 BSTCompleted - The scheduled maintenance has been completed.Aug 7, 12:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 7, 11:51 BSTScheduled - Our support team will be unavailable between 12:00 - 12:30 on Monday 7th of August for a departmental meeting. The team will be available as normal following the conclusion of this meeting. We apologise for the short notice period and we thank you for your patience and understanding.

  • VoIP Platform Maintenance
    on 07/08/2017 at 04:00

    Aug 7, 05:00 BSTCompleted - The scheduled maintenance has been completed.Aug 7, 01:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 4, 15:36 BSTUpdate - The window for this maintenance is 01:00 to 05:00 on 07/08/2017. Please accept our apologies for this error.Aug 4, 15:23 BSTScheduled - Our engineers will be performing essential maintenance to our VoIP platform between 01:00 and 05:00 on 07/08/2017. This work is not service effecting, however the platform should be considered at risk for the duration of the maintenance window. We apologise for any inconvenience this maintenance may cause.

  • VoIP Platform Maintenance
    on 03/08/2017 at 04:01

    Aug 3, 05:01 BSTCompleted - The scheduled maintenance has been completed.Aug 3, 01:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 2, 11:53 BSTScheduled - Our engineers will be performing essential maintenance to our VoIP platform between 01:00 and 05:00 on 03/08/2017. This work is not service effecting, however the platform should be considered at risk for the duration of the maintenance window. We apologise for any inconvenience this maintenance may cause.

  • Support team unavailable between 12:00 - 13:00 31/7/17
    on 31/07/2017 at 11:15

    Jul 31, 12:15 BSTCompleted - The meeting has concluded and our support team is available as normal. We apologise for any inconvenience caused and thank you for your patience.Jul 31, 11:58 BSTScheduled - Our support team will be unavailable between 12:00 - 13:00 on Monday 31st July for a departmental meeting. The team will be available as normal following the conclusion of this meeting. We apologise for the short notice period and we thank you for your patience and understanding.

  • NIMANS - Planned Maintenance Saturday 29th July
    by Angelo Evangelides on 28/07/2017 at 11:56

    Good AfternoonThis is a reminder that Openreach will be upgrading their EMP/WLR3 platform to release R3500 between 00:01 and 16:59 on Saturday 29th July 2017. This outage has been communicated by Openreach to all CPs.The business impact of this maintenanc...

  • Office 365 Control Panel Maintenance
    on 28/07/2017 at 08:18

    Jul 28, 09:18 BSTCompleted - This maintenance was successfully completed during the prescribed maintenance window. No impact to service was observed. If you are experiencing difficulties with your services, please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk. We apologise for any inconvenience this essential maintenance may have caused.Jul 27, 22:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 26, 13:42 BSTScheduled - Our engineers will be performing essential maintenance to the SBT Cloud Microsoft Office 365 control panel on 27/07/2017. This maintenance will take place between 22:00 and 00:00. Customers will be unable to update or change their Office 365 subscriptions through the SBT Cloud control panel for the duration of the maintenance. This maintenance will not affect live services or management of non-Microsoft subscriptions. We apologise for any inconvenience this essential maintenance may cause.

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