Services Status

Everything is under the watchful eye of our experts

Live Updates
from our
Network Operations Centre

  • Support team unavailable from 17:00 19/7/17
    on 20/07/2017 at 08:09

    Jul 20, 09:09 BSTCompleted - The company event has concluded and our support team is available as normal today. Our support team will be working through any voice mails and tickets raised yesterday evening. We thank you for your patience and understanding as we work through these.Jul 14, 16:44 BSTScheduled - Our support team will be unavailable from 17:00 on Wednesday 19th July due to a company wide event. We apologise for any inconvenience caused and thank you for your understanding. Our support team will be available as normal from 8:00 on Thursday 20th July.

  • Support team unavailable between 9:30 - 11:00 19/7/17
    on 19/07/2017 at 10:03

    Jul 19, 11:03 BSTCompleted - The meeting has concluded and our support team is available as normal. We apologise for any inconvenience caused and thank you for your patience.Jul 19, 09:20 BSTScheduled - Our support team will be unavailable between 9:30 - 11:00 on Wednesday 19th July for a company wide meeting. The team will be available as normal following the conclusion of this meeting. We apologise for the short notice period and we thank you for your patience and understanding.

  • SIP Trunk Service Degradation - Resolved
    by Daniel Goodier on 18/07/2017 at 15:58

    Good afternoon,Thank you all for your patience with this issue. The problem is now confirmed as resolved (as of around 3pm).We are still monitoring the lines, if you are still having any customers with call quality issues please let us know.Many thanks,Da...

  • SIP Trunk Service Degradation - Update
    by Daniel Goodier on 18/07/2017 at 12:20

    Good afternoon,We are continuing to work with the highest priority to resolve the issue you have been experiencing to your SIP services supplied by us. Please find below more information on the current issue:  Service(s) Affected SIP Trunks/Hosted Plat...

  • SIP Trunk Service Degradation Notification
    by Daniel Goodier on 18/07/2017 at 10:51

    Good morning,We are investigating reports of a possible disruption to your SIP trunk service supplied by us. We are treating this matter with the highest priority and we will provide a further update this afternoon with our progress in resolving this issu...

  • Fax2Email - Existing fault
    by Daniel Goodier on 17/07/2017 at 10:19

    Good morning,There is currently a known issue with out fax2email service via Invoysys virtual numbers. Although faxes are going through and being received correctly, the media is not being sent out by email or being made available to download from the ser...

  • National Ethernet Maintenance
    on 14/07/2017 at 10:06

    Jul 14, 11:06 BSTCompleted - Maintenance to our National Ethernet services last night was cancelled. This will be re-scheduled for another time.Jul 14, 01:00 BSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul 12, 15:57 BSTScheduled - Maintenance will be performed on some of our National Ethernet infrastructure. This maintenance is expected to cause a downtime for some of our circuits of around 1 hour between the maintenance window of 01:00 - 05:00. Internet services on the affected circuits will be unavailable for the duration of the maintenance.

  • Planned Engineering Works Notification - 11/08/2017
    by Angelo Evangelides on 13/07/2017 at 15:49

    Good Afternoon, Please be aware that essential maintenance will be taking place on our network which impacts one or more of your services. A description of the work taking place along with its expected impact can be found below. Maintenance I...

  • SBT Cloud server maintenance
    on 13/07/2017 at 07:58

    Jul 13, 08:58 BSTCompleted - This maintenance has been completed successfully.Jul 10, 11:16 BSTScheduled - Our engineers will be performing server maintenance on our SBT Cloud platform in our maintenance window of 12/7/17 01:00 - 05:00. We do not envisage any disruption to service however SBT Cloud services should be considered at risk for the duration of this maintenance window. This status will be updated following completion of this work.

  • Inbound Email Failures
    on 11/07/2017 at 15:03

    Jul 11, 16:03 BSTResolved - Following work completed by our engineers, all users previously blocked by quarantine have now been released. We will be completing an internal investigation into the cause of this incident. If customers are still experiencing problems with their service, please close and reopen any mail clients before contacting support. Support can be contacted on 01738 211211 or by emailing voip.support@scotbbtel.co.uk. Please accept our apologies for any inconvenience this incident may have caused.Jul 11, 15:47 BSTIdentified - Our engineers have identified the cause of this issue and are in the process of implementing the resolution. We apologise for any inconvenience this may cause. A further update will be post by 16:15.Jul 11, 15:39 BSTInvestigating - Following the errors seen earlier today, we have received reports of inbound email to hosted exchange users being bounced back to sender, due to the exchange users being quarantined. Our engineers are currently investigating this behaviour. Customers using SBT Hosted Exchange (HEX) services may see inbound email delivery failures. Please note that this incident does not affect customers using regular POP3 or IMAP mail services. Please accept our apologies for the inconvenience this may cause. A further update will be posted by 16:15.

  • Hosted Exchange issue
    on 11/07/2017 at 12:38

    Jul 11, 13:38 BSTResolved - The problem has now been resolved.Jul 11, 13:29 BSTInvestigating - Some hosted Exchange customers have reported issues accessing their email. Our Systems Operations team are currently investigating the issue and further updates will follow shortly.

  • Support team unavailable between 15:30 - 16:30 3/7/17
    on 03/07/2017 at 15:29

    Jul 3, 16:29 BSTCompleted - The departmental meeting has concluded and the support team is available as normal again. Thank you for your patience.Jul 3, 15:22 BSTScheduled - Our support team will be unavailable between 15:30 - 16:30 on Monday 3rd July for a departmental meeting. The team will be available as normal following the conclusion of this meeting. We apologise for the short notice period and we thank you for your patience and understanding.

  • Support team unavailable between 9:30 - 10:30 3/7/17
    on 03/07/2017 at 11:44

    Jul 3, 12:44 BSTCompleted - The company wide meeting concluded this morning and the support team is available as normal. Thank you for your patience.Jun 29, 17:08 BSTScheduled - Our support team will be unavailable between 9:30 and 10:30 on Monday 3rd July for a company wide meeting. The team will be available as normal following the conclusion of this meeting. Thank you for your patience and understanding.

  • Inbound Call Routing Fault
    on 23/06/2017 at 08:54

    Jun 23, 09:54 BSTResolved - This incident has been resolved.Jun 22, 17:22 BSTMonitoring - We have received confirmation that this incident should now be resolved. If you continue to experience issues with your service, please contact our support team on 01738 211211 or voip.support@scotbbtel.co.uk We apologise for any inconvenience this may have caused.Jun 22, 17:11 BSTIdentified - We have received reports of a small number of inbound calls failing, caused by a fault on our upstream suppliers' network. Customers may see inbound calls failing to connect when dialed. A case has been raised to the upstream provider for investigation. A further update will be post as soon as we have more information on the situation. Please accept our apologies for any inconvenience this may cause.

  • Planned Works Notification | SIP trunking | 2am-4am 16th July 2017
    by Daniel Goodier on 20/06/2017 at 14:55

    Good afternoon,As part of our continued network development we are notifying partners of forthcoming maintenance window which could affect SIP and Number Hosting services.Start Date & Time: 16/07/2017 - 02:00 BST End Date & Time:  16/07/2017- 04:0...

  • SIP call quality issues - RESOLVED
    by Daniel Goodier on 19/06/2017 at 16:19

    Hello,Full service has now been restored to your SIP Trunk and Hosted Number services supplied by us. Please notify us if you are still experiencing issues or if these issues occur again.We are investigating the cause of this outage and will provide a Rea...

  • SIP call quality issues - 1st update
    by Daniel Goodier on 19/06/2017 at 11:30

    Hi all, We are continuing to work with the highest priority to resolve the issue you have been experiencing to your SIP Trunk ServicesPlease find below more information on the current issue:Service Affected:   All SIP and number hosted servicesIncident Re...

  • SIP call quality issues
    by Daniel Goodier on 19/06/2017 at 09:32

    Hello,There is currently an issue with some Nimans SIP lines where call quality is reduced (described as "crackly"). Engineers are already working on this issue and we will release another announcement once we have confirmation this is resolved.Many thank...

  • Nimans - Planned Works Notification - 28/06/17
    by Angelo Evangelides on 15/06/2017 at 16:18

    Good afternoonPlease be aware that there is a planned maintenance that might affect your Ethernet, EFM and EoFTTC services as follows: The maintenance will take place from 28th June 2017 0:05 to 28th June 2017 4:00, during the maintenance window your serv...

  • Nimans - Planned Works Notification - 28/06/17
    by Angelo Evangelides on 15/06/2017 at 14:59

    Good Afternoon, Please be aware that there is a planned maintenance that might affect your Ethernet, EFM and EoFTTC services as follows: The maintenance will take place from 28th June 2017 0:05 to 28th June 2017 6:00, during the maintenance window your se...

Comments are closed